Our client is growing and is seeking an IT Help Desk Technician. In this role, you will support the organization's 150 users. They have a casual work environment and are in the music industry.

• RESPONSIBILITIES: Deskside or remote Initial hardware, software, and networking troubleshooting
• Coordinate repairs with hardware vendors
• Assist in the administration of IT systems
• Maintenance and configuration of printers
• New user hardware deployments and account creation
• Ability to be process-oriented and have good documentation skills
• REQUIREMENTS: Candidates must have at least 3 years of experience working on a help desk team
• Must be able to provide good customer service and engage with users
• Must have experience supporting MAC and Windows computers
• Ability to do basic network troubleshooting
• Past experience using ticketing software
• Must be organized and process-oriented to ensure good customer support
• Previous experience with Microsoft 365 Administration is preferred
• Previous experience with Jamf is preferred for mobile device management
• Other 'nice to haves' are Adobe, CallTower, Crowdstrike, Tableau, Ubiguiti networking and security cameras

ADDITIONAL:

This is a fully onsite role in Nashville, TN. Our client offers a robust benefits plan and is growing its IT organization.

by Jobble