The Resident Services Coordinator is the face person of our property management team and ensures that the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

About the company:

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Supports the management team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Fosters resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Takes ownership of resident concerns with solutions-oriented and caring attention while seeking Manager support in a timely manner.
• Schedules move-in and moves out inspections with residents.
• Assists with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Schedules freight elevator for move-ins and move-outs.
• Organizes and manages inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.
• Supports the leasing team with the assistance of file checklist tasks in anticipation for new leases.
• Shops competitive properties .
• Assists with company/vendor sponsored resident events.
• Assists with community wide eblasts and, resident notices and elevator displays.
• Maintains exceptional standard of leasing office, tour path, and model apartments.
• Reviews unit turn requirements with supervisor prior to move-ins.
• Completes move-in requirements & packets, final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
• Prepares and distributes move-in gifts for all new residents moving in.
• Provides exceptional service to customers, vendors, and colleagues.
• Promotes and participates in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Completes all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties as required.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.