The Resident Service Coordinator is a face person for our property management team and ensures that the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

Perks & Benefits:

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
  • In Vancouver, Chicago, Los Angeles, and Seattle

What Will You Do? 

• Successfully complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Answer and report all leasing traffic and phone calls.
• Schedule freight elevator for move-ins and move-outs.
• Organize and manage inventory list of products used by leasing and management.
• Develop full knowledge of application information required to screen a prospective resident
• Shop competitive properties as requested
• Assist with company sponsored resident events
• Adhere to “Onni Leasing Guide”
• Fill out guest cards in a timely manner
• Wear the company approved attire
• Correctly complete all leasing paperwork & correctly file and manage paperwork as per the company’s policies and procedures.
• Support the leasing team with the assistance of file checklist tasks.
• Maintain exceptional standard of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Facilitate or delegate Resident Requests as needed.
• Collaborate with property management to ensure that residents receive prompt and effective resolutions to maintenance and service requests.
• Maintain accurate resident records for such inquiries, concerns, and requests.

• Serve as a primary point of contact for residents, addressing inquiries, concerns, and requests in a timely and professional manner.

• Conducts move-in orientation with new residents.
• Complete final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
• Places move-in gifts in all units prior to the new resident moving in.
• Help plan and host monthly resident functions as directed by supervisor.
• Provide exceptional service to customers, vendors, and colleagues.

• Actively promote and encourage residents to share positive experiences on our online platforms to boost online reviews.
• Assist in the communication of community policies, upcoming events, and relevant information to residents through various channels.

• Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.

What You Bring?

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

About the Company: 

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.