About Onni:

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

About you:

We are seeking a dynamic Leasing Coordinator with excellent interpersonal skills. The ideal candidate will have high attention to detail and a clear understanding of leasing terminology.

Essential Duties:

• Greeting tours
• Notifying agents tours have arrived – host the prospect until leasing agent arrives
• Answering phones and walk in residents – enter work orders for all 3 towers, navigates emergencies
• Scheduling appointments
• Monitoring the property’s outlook inbox and resident communication with frequently asked questions
• Assists in the community queue with move in follow up, work order follow-up, renewal check ins, etc.
• Assists leasing team with sublets, roommate additions and removals
• Assists Resident Services Coordinator during move in season with move in and move out processes – scheduling elevator, move out inspections, amenity reservations
• Posting campus and individual tower communication: window washing, power washing, reminders, building preventative maintenance, etc.
• Special projects – annual storage & parking audits, wrist bands, resident events, taking orders for family meals, etc.
• Assistance with Renters insurance compliance
• Assisting Resident Liaison teams with package overflow during November – December when office is slow
• Assists planning and hosting resident events
• Supports the Property Manager with renewals, rent collection, service request completion,
  customer service phone calls, file organization & accuracy, resident communication & inquiries,
  lease contract questions/changes and other administrative duties.
• Fosters resident retention through exceptional day to day resident interactions via in-person,
  phone call/voicemail and email communication to encourage positive online reputation reviews.
• Takes ownership of resident concerns with solutions-oriented and caring attention while seeking Manager support in a timely manner.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required.
• Regular weekend hours will be required.
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties.
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills.

Perks and Benefits:

• Competitive pay & a Comprehensive Benefits Package with multiple options to choose from
• Other benefits include Health Saving Account, Flexible Saving Account, and Employee Assistance Program
• Generous Referral Program
• Fun & collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
• In Vancouver, Chicago, Los Angeles, and Seattle