Job description

Job Title: Leasing Office Coordinator

Department: Leasing

Reports To: Property Manager

FLSA Status: Non-Exempt

ABOUT NEMA CHICAGO:

Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos.

Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s transforming Mid-Market neighborhood. Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.

The city’s tallest rental residence, NEMA Chicago is a 76-story architectural icon, designed by world-renowned architect Rafael Viñoly and award-winning Rockwell Group. Located on Grant Park, NEMA Chicago boasts stunning Lake, Park, and city views. The tower’s studio- to four-bedroom luxury residences are complemented by a 70,000-square foot collection of locally inspired amenities and tech-powered, predictive service.

ABOUT CRESCENT HEIGHTS:

Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.

OUR CULTURE:

We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.

SUMMARY:

A customer service superstar, the Leasing Office Coordinator is a welcoming and helpful point of contact for all Leasing Office visitors (residents and prospects), enjoying the opportunity to positively influence customer experience at the city’s tallest rental tower, the award-winning NEMA Chicago.

RESPONSIBILITIES:

· Be a welcoming source of help, assistance, and information for all residents and guests.

· Predict residents’ needs and find creative customer-focused solutions; inform supervisor of any resident issues or concerns.

· Demonstrate full and comprehensive knowledge of the building including all departments, services, amenities, and functions.

· Assure community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.

· Follow all company protocol for move-ins and move-outs.

· Help streamline policies and procedures.

· Follow up regularly with residents on customer service requests, move-ins, move-outs and inquires.

· Assist in scheduling and coordinating resident events.

· Take leasing calls and conducts leasing tours when necessary.

· Responsible for programming and deactivating keys for move-ins, move-outs, transfers, and renewals.

· Cover receptionist desk as needed.

· Walk property consistently to ensure quality assurance and works with maintenance team to address any potential issues that need to be addressed.

· Audit and organize files, obtain missing documents, facilitate coordination of completion of work orders when necessary.

· Maintain company customer service standards and respond clearly and in a timely manner to residents’ needs and complaints. Follows through to ensure resolution.

· Confirm new residents have activated service with appropriate utility companies.

· Maintain current property management database as resident submits notice to transfer.

· Provide thorough building orientation to new move-ins.

· Maintain and coordinate move-in calendar with maintenance team to ensure that all move-in units are scheduled for make ready.

· Maintain storage, bike storage, pet, and parking logs.

· Maintain a positive and professional attitude towards residents, guests, vendors, and coworkers.

· Comply with brand quality assurance, uniform and appearance expectations and standards.

· Act as a brand ambassador to residents and as a service role model to teammates and encourage others to do the same.

· Maintain a high level of communication and feedback within the department, and across other departments.

· Remain proactive in all areas of operation, seeking ways to improve resident experience.

· Assist in coordinating and implementing special projects as directed.

· Perform all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

· None

QUALIFICATIONS:

· Hospitality-focused approach to service.

· Excellent customer service, problem-solving, and multi-tasking skills.

· Thorough attention to detail.

· Computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).

· Experience in residential apartment management and knowledge of applicable laws and regulations.

· Ability to multi-task and adapt to changing priorities.

· Knowledge of property management software

· Must interact effectively with all levels of employees and external contacts.

· Ability to function effectively in a collaborative team-oriented environment.

· Ability to work independently with minimal supervision.

· Must work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature, professional manner.

· Proactive and deadline oriented.

· Customer service experience preferred.

· Excellent verbal and written communication and interpersonal skills to interact with residents and guests.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree and two (2) years of related training or experience, or an equivalent combination of education and/or experience. Computer skills including: internet, e-mail, (MS Outlook) MS Excel, and MS Word. Knowledge of database and real estate property management applications.

CERTIFICATES and LICENSES:

None

LANGUAGE SKILLS:

Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

· Competitive compensation with additional discretionary bonus awards

· Growth and relocation opportunities across a multi-city residential portfolio

· Generous match on 401(k) plan

· Health insurance with fully paid premium

· Dental insurance

· Vision insurance

· Supplemental insurance programs

· Employee assistance program

· Employee discounts

· Short term disability

· Long term disability

· AD&D insurance

· Life insurance

· Paid time off after first six months

· Commuter benefits in states where applicable

· Anniversary recognition awards

· Field recognition awards

· Professional development assistance

· Referral program

· Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

Relocation Provided: No

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person