Onnera USA is seeking a

This is an in-person (hybrid) position responsible for the provision of telephone (virtual) technical service to the Onnera USA sales and service organization and customers. This position includes technical support concerning varied aspects of Onnera USA business, including, but not limited to, Institutional Laundry with training provided as needed. Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premise Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations.

Qualifications

Education and Experience:

• High school degree or equivalent is required.
• Minimum of 1 years of mechanical repair experience; laundry equipment experience preferred, but not required. An equivalent combination of education, training, and experience will be considered. Willing to train the right candidate
• Working knowledge of electrical testing tools and/or other diagnostic/programing tools Proficient computer skills including using Word, and Excel preferred.

Skills and Abilities:

• Strong Mechanical Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings. Ability to read schematics and utilize multi-meters.
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; Able to confidently navigate ambiguity and change.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self- initiative, and tenacity.

Standard and Physical Requirements:

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity.
• Position requires lifting, carrying, pushing, and pulling up to 50 lbs. frequently. For greater weight items assistive devices will be provided.
• Must have a valid driver’s license.
• Must have a clean Motor Vehicle Record.

Travel:

Ability to travel up to 25%.

Benefits:

Competitive Salary (negotiable and based on experience).

$20 - $30 / hour Bonus Program

Medical/Dental and Vision Insurance

401K

Advancement opportunities: we promote from within

Job Types: Full-time, Contract

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Experience:

• HVAC: 1 year (Required)

License/Certification:

• EPA Type II (Preferred)

Work Location: In person