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Client Success Representative

Murray, UT | Full Time
9 Days Ago

Job Description

Client Success Representative


Overview


We’re looking for a talented Client Success Manager who knows what it means to focus on the customer. You manage a portfolio of clients and help them understand the business case for our online marketing services.


You should have solid experience in marketing with a customer service approach. You should also have an understanding of how digital tools add value to a company's strategy and performance.


Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships with a focus on service.


Responsibilities


  • Act as the point of contact for clients for our online marketing services
  • Build strong, long-term client relationships and maintain frequent contact
  • Help the client understand how our online services contribute to their business goals
  • Explain the Return-on-Investment from our services as it relates to the customer's investment
  • Address client queries effectively and in a timely manner
  • Report on web performance metrics, not as clicks or traffic, but in business terms the client understands
  • Focus on customer service first and foremost


Requirements


  • Experience in customer service positions regardless of industry
  • Excellent problem-solving skills as it relates to the customer
  • Excellent verbal and written communication skills
  • Kindness and sincerity
  • Must physically work in office in Murray, Utah

Company Overview

  • Website onlineimage.com
  • Headquarters SALT LAKE CITY, UT
  • Size 50 - 100
  • Founded 2009
  • Type Private
  • CEO RUSSELL BURNETT
  • Revenue <$5M
  • Industry Business Services
  • About online image

Skills for Client Success Representative

The job skills required for Client Success Representative include Customer Service, Problem Solving, Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Success Representative

The following is the career advancement route for Client Success Representative positions, which can be used as a reference in future career path planning. As a Client Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Representative. You can explore the career advancement for a Client Success Representative below and select your interested title to get hiring information.

How to Become a Client Success Representative

If you are interested in becoming a Client Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Representative for your reference.

Step 1 Understand the job description and responsibilities of a Client Success Representative

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Step 2 Knowing the best tips for becoming a Client Success Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Client Success Representative

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