Assistant Community/Property Manager
The Company
Founded in 2010, OneWall Communities is a growing Property Management company focused on transit-oriented housing. We are a driven and passionate management team committed to providing our residents the best home experience. We strive to positively impact every person and community we touch. Our culture is fun, inspiring and provides growth, opportunity, and balance.
The Position
The Assistant Community/Property Manager is responsible for assisting the Community/Property Manager in the day-to-day operation of their designated properties. This includes ensuring that the designated properties are operated in
accordance with company objectives and regulatory requirements as well as committing to high standards of customer service and community excellence relative to product, curb appeal, leasing and maintenance. The schedule for this position is Monday - Friday 8:30 am - 5:30 pm and rotating Saturday’s 10:00 am - 4:00 pm. 
Essential Duties and Responsibilities:
● Support and assist the Community Manager in executing day-to-day operations of the designated community.
● Provide superior customer service and communication to our residents and prospective residents and increase retention, revenue, reputation, and profitability.
● Receive and process resident work orders in a timely and efficient manner.
● Receive and process resident rent questions and/or issues in a timely and efficient manner.
● Assists in vendor relationship management as necessary and required.
● Maintain open communication with Property Manager and Service Manager.
● Contribute to cleanliness and curb appeal of the community on a continuing basis.
● Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
● Enforce policies of the community.
● Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
● Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
● Prepare a statement of accounting notices for past residents; provide financial accounting support to the Community Manager as needed.
● Accept rental payments and post rents in resident accounts in property management software.
● Manage delinquency in conjunction with the Property Manager, including but not limited to reaching out to residents (and logging notes in property management software), reviewing resident accounts, sending late letters, preparing court filings, and attending court hearings.
● Assist in renewal process including placing warm calls, distribution of renewal documents, performing resident follow-up, and ensuring accuracy in property management software.
● In conjunction with the Property Manager, review monthly reporting including monthly rent rolls and budget variance reports.
● As directed by senior leadership, may assist with supervisory duties as needed or in the absence of Community Manager.
Education and Experience Requirements:
Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
3 years previous property management or administrative support experience preferred.
Certificates and Licenses:
● Fair Housing Certificate and awareness of fair housing laws mandatory
● Valid driver’s license required
Special Requirements:
● Must be available to work weekends and some holidays.
● Bilingual/Spanish is a plus