Job Description:

Role Summary/Purpose:

The role is responsible for the management of Consumer Banking deposit account fraud operations strategy, implementation of fraud strategies, loss prevention awareness and compliance management.

This position plays a key role with implementing consumer banking deposit operations strategy, service level adherence, and compliance management; manages several work streams within the operations group. This position is accountable for minimizing fraud losses, optimizing fraud alert strategies and creating a high performing team, Provides leadership by coaching, mentoring and recognizing employees in the group. Provides liaison responsibilities with other groups and partnering with external groups to ensure the implementation of policy/procedures to meet customer needs.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Leads the operations of the Consumer Banking Fraud Operations team, with a primary focus on loss mitigation while balancing the customer experience. Identify new fraud trends and implement preventative strategies

• Serves as a subject matter expert on fraud prevention processes, relevant deposit regulations, legal requirements, fraud or risk related systems, and employee/customer fraud mitigation awareness. This includes support for new products, services, delivery channels; loss experience analysis, risk assessment and control implementation of enhancement; fraud system strategy and testing.

• Formulate and implement robust fraud prevention strategies that will enable the bank to detect fraud early in the lifecycle.

• Partner with the Special Investigations team to identify potential suspects as well as law enforcement.

• Functions as a subject matter expert on deposit operations processes, relevant deposit regulations, legal requirements, and deposit operations processing systems. This includes support for new products, services, delivery channels and risk assessment and control implementation of enhancements.

• Serves as primary contact for Surveillance, Internal Control, Internal Audit and regulator inquiries and requests. This role includes being a liaison for kick off meetings, audit/exam/surveillance interactions and follow up, resolution action plan creation and follow up, and management reporting.

• Leads the deposit operations team by coaching, mentoring and recognizing colleagues.

• Role modeling cultural and behavioral skills to ensure collaboration among team members and across internal teams.

• Prepare and deliver Executive and Senior Management presentations to share results, drive new Strategy buy-in and facilitate informed decisions.

• Creates a professional and technical network by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Executes the tactical strategies of the Consumer Banking Operations group by creating daily, weekly and monthly productivity metrics.

Qualifications/Requirements:

• Bachelor’s degree or in lieu of degree, 10 years financial services operation or other financial services company experience. 

• 7 years of fraud operations experience in the financial services arena.

• 7 years of managing high performing teams; managing exempt and non-exempt.

• 5 years experience of all related regulations including Reg CC, Reg O, Reg E, Reg D and UCC, BSA, USA PATRIOT Act, and NACHA

• 5 years strong working knowledge of bank processing systems and bank products & services.

• Detail-oriented; able to review & understand account, and file documentation, correspondence, etc.

• 5 years demonstrated knowledge of deposit operation processes such as ACH, Wire Transfers, Check Processing, and other related activities.

• 7 years demonstrated effective management skills & experience leading teams of 10 personnel.

• Excellent organization prioritization, time management skills.

Desired Characteristics:

• Established network of fraud professional across the financial services industry.

• Experience in retail banking especially with a concentration in online servicing.

• Self-motivated, resourceful and the ability to execute and manage multiple projects concurrently.

• Positive team player in fast-paced, high-energy environment.

• Strong analytical and problem solving skills. 

• Strong verbal/written communication skills.

• Ability to work independently without supervision.

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: