Job Description:

Role Summary/Purpose:

As a leader within the Client Development & Sales Governance organization, this role is responsible for leading key enterprise-wide governance activities focused on identifying and monitoring risk with a specific focus on rigorous change management as well as planning and execution of assigned strategic efforts, and governance integrations across the CD & Sales organization supporting all five of our commercial platforms. The role requires strong program management coupled with cross functional influencing and team building skills. The role will drive activities across multiple functions, workstreams and teams toward the successful on-time completion of key initiatives and programs/ The role will provide program leadership, oversight and governance and will work successfully across all levels of the organization including program teams, sponsors, steering committees, and executive/senior leaders.

The successful candidate for this role is a strong people leader, able to think both strategically and tactically, influence in a matrixed environment, and embrace a culture of change and innovation. A proven leader with strong communication skills and prior experience with control testing, monitoring and reporting. This role will have a high level of visibility across and communicate effectively with all levels of the organization.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Drive a culture of proactive risk management across the entire company by providing clear thought leadership and critical challenge.
• Lead a team of professionals in the execution of key change management governance activities and drive changes to these key change management governance activities where needed.
• Partner with Legal, Risk, Growth leaders, and others to ensure the Tollgate is functioning in a way which ensures sound risk management.
• Provide periodic updates on the Change Control Tollgate processes, including metrics and status to senior management and regulatory bodies, as required.
• Lead and support various initiatives & critical deliverables across the CD & Sales Governance organization including integrations and specialized client efforts.
• Partner with business leaders to translate platform risk imperatives into targeted actions and programs resulting in growth and design approaches to measure success once implemented.
• Understand and execute overall governance platform strategy & portfolio dynamics to develop and support growth for governance and appropriate and action plans.
• Lead the governance efforts for all critical projects/programs/ processes for the platform, including prioritization and investment reviews.
• Support functional operating efforts inclusive of communications, processes, regulatory and compliance matters related to portfolios.
• Lead large governance functional and platform level programs and represent governance for cross functional programs to realize strategic and critical client initiatives.
• Oversee and manage the creation and execution of program workstream plans, risks/issues assessments, effective project change control.
• Create dashboards/reporting/communications to communicate project/program progress, hurdles, risks/issues, and status.
• Develop and manage rigorous program management and control plans, working closely with process owners, project teams, subject matter experts, project sponsors, champions, and senior management to ensure projects are completed on time and on budget.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and a minimum of 8 years of client eco systems functional, risk and/or process management experience in the financial services industry or in lieu of a Bachelor Degree, a minimum of 11 years of functional, risk and/or process management experience in the financial services
• 5 years of experience to include:
  • Experience with analytical, organizational, and decision-making responsibilities
  • Understanding of business systems and processes
  • Cross functional team leadership experience
  • Experience working in Governance, Regulatory, Audit, or Risk Management

Desired Characteristics:

• Masters Business Administration.
• Prior CI/CD, Sales or Marketing experience
• Has previously worked on organizational transformation
• Thrives in a fast-paced environment, action oriented
• Employs a collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrix organization, strong negotiating skills
• Excellent communication skills both written and verbal
• Proven ability to work independently yet as key member and contributor to a broader team
• Strong interpersonal and persuasive communications skills applicable with all levels within the organization
• Ability to inspire and motivate a diverse team toward a common goal
• Good understanding of credit, payments, and digital marketing in retail settings
• Strong communicator and Clear thinker who can seek out and identify key data themes and distill the findings into actionable strategies, tactics, and solutions
• Strong analytical skills, detail oriented

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: