The Senior Manager, Global Leadership Development will create, optimize, and evolve award-winning leadership development programs for the globe. A successful candidate will analyze and make decisions based on the business needs; identify key outcomes; design and develop best-in-class programs, and measure business impact.
JOB FUNCTIONS:
Global Leadership Development Program Management - 40%

• Create/adopt a global leadership development framework based on existing skills hierarchies.
• Transform existing program content into a scaleable content library for global training leaders.
• Partner with sister brands and across the globe to create in-person leadership development experiences to help high-potential leaders prepare for their next role.
• Support train-the-trainer learning experiences to get key programs to franchise org and global training leaders.
• Manage and evolve existing blended learning programs.
• Market and creatively communicate to ensure proper use and adoption of programs and tools.
• Collaborate with Field Culture and Capability team, sister brands, cross-functional (ops, legal, global) partners, and franchise partners to identify needs, exchange best practices, and create learning interventions.
• Design experiences that will be easily adopted across the globe; identify global programs to bring to the US

Curate and Facilitate Life-Changing Experiences - 25%

• Identify leaders and franchise/cross-brand business partners to co-facilitate journey/experiences.
• Plan and deliver training programs.
• Consult with and be a thought-partner to entire Field Culture and Capability team, helping evolve global training experiences for all roles.

Lead the Leadership Development team - 25%

• Partner with, manage, and inspire a talented, motivated direct report.
• Build strong relationships to create an external team of partners to bring experiences to life.
• Teach others the art of Instructional Design.

Analyze and Measure Results - 10%

• Conduct needs, audience, and task analysis to identify learning objectives.
• Partner with data analyst to identify and measure business outcomes.
• Adjust approach based on business outcomes and needs.

FACTORS OF SUCCESS NECESSARY:
Required:

• 8 years of experience in Training, Instructional Design, Organization/Learning Development.
• Experience leading a team with a strong emphasis on developing direct reports.
• Strong knowledge of models, theories, and best practices in the field of learning, leadership development, talent management, and organization consulting.
• Highly proficient with industry development tools and software applications (Adobe Creative Suite, MS Office, etc.).
• Proven track record of operating independently, demonstrating creativity, strong attention to detail, and managing multiple projects simultaneously.
• Ability to think critically, analytically, and creatively.
• Comfortable working in virtually connected, fast-paced, and ambiguous environments.
• Experience creating blended leadership development training programs.
• Experience creating inclusion and belonging content; naturally incorporates a message of inclusion and belonging into work, life, and programs.
• Demonstrates a growth-mindset and sense of curiosity.
• Ability to make deep connections to influence and inspire partnerships.
• Excellent facilitation, written, and verbal communication skills.
• Strong collaborator
• Minimal travel required

Preferred:

• Restaurant industry / operations or ops support experience.
• Demonstrated experience working with Franchisees.
• Bachelor's degree preferred (Examples: Instructional Design, Leadership Development, I/O Psychology, Education, English, Communications, Fine Arts) or related field and/or certifications in a variety of L&D areas.