Job Summary:

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Outpatient Clinical Care Assistant (OCCA) is a unique and pivotal role at Cleveland Clinic. In this role, you will be working under the supervision of a Registered Nurse (RN) and providers such as Physicians, Nurse Practitioners or Physician Assistants. While taking direction from nurses and providers, you will be providing world-class care to patients throughout your day. Although your daily tasks are site-specific, you will primarily focus on administrative and clinical work in an outpatient setting. As an Outpatient Clinical Care Assistant at Cleveland Clinic, you will:

• Provide or assist with basic patient care activities in an outpatient clinic such as rooming patients, taking blood pressures, performing EKGs and assisting with minor procedures. 

• Meet with patients throughout the day while giving outstanding patient care.

• Provide a thorough appointment intake in an organized fashion.

• Perform administrative tasks such as responding to refill requests, data collection, and performing patient outreach.

• Provide thorough and detailed information to RN or provider.

The ideal caregiver is someone who:

• Works well in a supportive, collaborative, and fast-paced environment.

• Is compassionate, adaptable, and works well in a close-knit team environment.

• Is motivated to learn, has critical thinking skills, and has decisive judgement.

• Has customer service experience (preferred).

This is an excellent opportunity for anyone interested in the healthcare field and who wants to further their career path. Training is provided for this role. Your schedule will consist of primarily working the day shift Monday through Friday. You will also have access to many forms of training to further your career growth with Cleveland Clinic. 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:

• Completes the rooming process, to include but not limited to vitals, height, weight, and completion of intake questions and documents and reports abnormal findings to RN or LIP.
• Collects patient specimens, performs Point of Care Testing, and prepares specimens for transport to lab.
• Prepares patient for exams, tests and procedures and assists with exams, treatments and procedures using sterile technique as applicable.
• Assists with procedures such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, and disinfection and sterilization.
• Performs patient treatments as directed, to include the application of heat or cold, simple sterile dressing changes, and application and removal of casts, braces and splints.
• Reviews printed instructions with patients.
• Assists with wound care under the direction of the LIP.
• Documents in the electronic health record and assists with management of in-baskets and closure of care gaps.
• Assists with setting up the clinic for daily operations and closing clinic in accordance with departmental guidelines.
• Stocks supplies and linens as applicable. Cleans, monitors expiration dates and restocks dressing supply cart, checks AED units and oxygen tanks, and empties needle boxes using appropriate safety measures.
• Maintains all designated work areas in a clean and orderly manner.
• Assists in regulatory and safety monitoring and compliance audits as directed.
• Collaborates with members of the health care team to promote the delivery of patient care and the overall functioning of the department.
• Participates in department meetings and performs duties in an independent and assertive manner under the direction of an RN and/or LIP.
• Initiates CPR and other emergency measures as required.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, patient outreach and patient registration.
• Other duties as assigned.

Education:

• High School Diploma or GED.
• Ability to read, write and speak English and follow oral and written instructions.
• Understanding of human anatomy sufficient to perform job duties.
• Knowledge and understanding of basic patient care activities.
• Basic knowledge of math.
• Additional formal training /education may substitute some or all stated experience.

Certifications:

• Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period.

Competencies (Complexity of Work):

• Requires good interpersonal skills to interact with all staff, patients and family members.
• Requires strong organizational skills to set priorities, organize work activities and complete assigned work.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum one year recent health care experience in a hospital or ambulatory setting required.
• Proficient in the use of an electronic medical record preferred.

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.