You haven't searched anything yet.
Customer Success Manager (West Region)
Location: Remote, USA (Preference for West States: Arizona, Colorado, South/North Dakota, Idaho, Montana, Nevada, Oregon, Utah, Wyoming)
Employment Type: Full-Time
Compensation: $105,000 - $120,000 (Range applies to US candidates only) Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
ABOUT THE JOB
"Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support. Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream customers." Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into "lifelong OneStream customers."
The Customer Success Manager (CSM) is at the center of our mission statement to make every customer a reference and success. The CSM will be responsible for day-to-day customer success activities spanning from the initial onboarding to continued proactive engagement and driving retention. The CSM will operate as the customers primary advocate within OneStream. Over time, the CSM is expected to understand their customers desired business outcomes and help the customer maximize the value they get from their investment in OneStream.
In this role, the CSM will manage a portfolio of customers within OneStream's West Region.
Preference is given to those candidates who are located within easy commutable distance to a Regional Airport and in the following states Arizona, Colorado, South/North Dakota, Idaho, Montana, Nevada, Oregon, Utah, Wyoming)
The earliest start date for this position will be Mid-July 2024.
PRIMARY DUTIES AND RESPONSIBILITIES
Managing your portfolio of customers:
Customer Advocacy
QUALITIES OF A SUCCESSFUL CANDIDATE
REQUIRED EDUCATION AND EXPERIENCE
PREFERRED EDUCATION AND EXPERIENCE
PERSONAL ATTRIBUTES
TRAVEL
WHO WE ARE
OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.
OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit www.onestream.com.
WHY JOIN THE ONESTREAM TEAM
BENEFITS AT ONESTREAM OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
OneStream is an Equal Opportunity Employer
#LI-KT1 #LI-Remote
Full Time
Software & Cloud Computing
$106k-147k (estimate)
05/23/2024
06/13/2024
onestreamsoftware.com
ROCHESTER, MI
500 - 1,000
2010
Private
JOHN VON ALLMEN
$50M - $200M
Software & Cloud Computing
OneStream is a Michigan-based SaaS platform that provides corporate performance management solutions for enterprises such as healthcare, finance and manufacturing.
The following is the career advancement route for Customer Success Manager (West Region) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (West Region), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (West Region). You can explore the career advancement for a Customer Success Manager (West Region) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.