OnePoint Human Capital Management is an enterprise level human capital management software-as-a-service solution provider to mid-size employers. We are seeking an experienced Payroll and Human Capital Management (HCM) Implementations Specialist to assist clients using our cloud platform for human resources, benefit enrollment, leave of absence management, and payroll.

Our Payroll and HCM Implementation Specialists in our integrated group of Payroll and Human Capital Management teams are responsible for implementation projects and support of new and existing clients on our Payroll and HCM modules and related products and services including, but not limited to: General HRIS, Benefits Administration, Recruitment, Leave Management, Affordable Care Act Reporting, Performance Reviews, Incidents and Workers Claims, Custom Workflows, Payroll Codes, Notifications and paperless documents.

Payroll and HCM Implementation Specialist in our integrated Payroll/HCM department work in an integrated team environment and assist their team members with tasks such as data entry, setup and testing. Communication with sales staff and management on the status of new client progress and implementation details is key to OnePoint’s quality customer service we provide to our clients. It is crucial to have the ability to effectively work and communicate with team members as part of a project management team.

Accountable and responsible for all aspects of implementation of new clients on OnePoint's software platforms. Manages each client implementation like a project, including the necessary resources both at the client and internally. Meets deadlines outlined at the start of the project. Converts payroll, and HR data from competing software platforms. Conducts training and implementation sessions for new and existing clients. Conducts balancing and quality control audits to ensure the accuracy of transitions. Facilitates a smooth transition to the OnePoint HCM client services department.

Payroll & Human Capital Management Implementations should be able to:

• Manages multiple client implementation projects.

• Maintains a transition schedule and meets deadlines in a timely manner.
• Leverages resources to effectively communicate with clients and share within department.
• Prepares and converts data from client’s prior service to OnePoint’s software systems.
• Prepares and submits setup documentation for client and other departments.
• Completes discovery processes to access configuration needs for each client.
• Conducts training webinars with clients on the various modules of the platform.
• Conducts weekly project team review calls with clients.
• Contacts clients daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules.
• Accurately keys all payroll related date necessary to process and meet appointment schedules.
• Maintains a high rate of client retention through quality service.
• Keeps abreast of the payroll processing system and changes in wage and tax laws, and corresponds with federal, state and local tax agencies on behalf of our clients.
• Maintains client files.
• Researches and resolves client/system problems.
• Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image.
• Participate in conducting training sessions, which may require travel to the client site.
• Performs other work-related duties as assigned.
• Successfully complete training on our time and attendance and human resources system, as is provided upon hire.
• Implement/Train/Support HR Modules including but not limited to Benefit Plan Administration, Recruitment Module, Workers Claims, Performance Review Module.
• Communicate issues and accurate resolutions in a timely manner to clients.
• Track task action items accurately and thoroughly in online HCM system.
• Prioritize tasks autonomously, by severity and client impact.
• Understand basic networking and desktop support concepts.
• Multi-task and maintain a high level of quality work.
• Supporting requests received via phone, email, CRM or internal request.
• Supporting trouble tickets and logging these into our company's web-based CRM system.
• Implementing new clients and converting clients off of competing platforms.
• Supporting hardware devices integrated to the HR and TLM modules.
• Work with Customer Service to familiarize them with new clients before assigning them to a permanent CSR.
• Develop and maintain a client training program via electronic documents, webinars and recorded sessions.
• Utilize light SalesForce administration.
• Support miscellaneous IT duties.
• Payroll/system tier 2 support including, but not limited to:
• • Department/labor allocation reporting.
  • Advanced payroll calculation setup/programming.

  • General ledger setup and maintenance.

  • Advanced report/export setup and maintenance.

Education, experience and skills:

• Associate’s degree (AA) or accreditation preferred.

• Two to five years experience in similar positions.
• Knowledge of database software, human resource systems, payroll systems, spreadsheet software and Word processing software.
• Experience in Human Resources or Software Support role for a sizable organization or software provider.
• A demonstration of strong customer relationship skills.
• Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
• Excellent interpersonal skills.
• Experience working with a CRM or project management system.
• Knowledge of ACA and Benefits administration.
• Solid understanding of payroll and payroll tax laws.
• Proven facility in MS Office, data entry and office equipment (i.e. telephone, head set, 10-key or calculator and PC).
• Proven facility in customer service, and problem resolution.

• Excellent organizational, planning, and prioritization skills.

• Predictable and consistent work attendance.