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About 1Path:1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.
Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We live by them every day, measure our success, and continually grow. At 1Path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you.
About the Role:
As a Service Delivery Manager at 1Path, you will play a pivotal role in overseeing and optimizing the delivery of our services to client. You will collaborate with cross-functional teams, establish and maintain strong relationships and ensure that service delivery meets or exceeds client expectations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering high-quality services.
Responsibilities and Duties:
Client Relationship Management
Service Delivery Oversight
• Lead and coordinate service delivery teams to ensure the timely and effective delivery of services
• Monitor key performance indicators (KPI's) to assess service delivery performance and identify areas for improvement
• Develop and implement strategies to enhance service delivery efficiency and effectiveness
Team Collaboration
• Collaborate with internal teams, including operations, IT, and customer seaport, to align service delivery with client requirements
• Foster a collaborative and positive working environment to promote teamwork and accountability
Continuous Improvement
• Identify opportunities for process improvement and efficiency gains in service delivery
• Implement best practices to enhance overall service delivery capabilities
Reporting and Analysis
• Prepare regular reports on service delivery performance for internal client review
• Conduct Data Analysis to identify trends and areas for improvement
Qualifications and Soft Skills
What We Offer:
Please Note: 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.
1Path provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, 1Path will provide reasonable accommodations for qualified individuals with disabilities.
Full Time
$87k-112k (estimate)
04/27/2024
05/05/2024
The following is the career advancement route for Manager, Service Delivery (Remote) positions, which can be used as a reference in future career path planning. As a Manager, Service Delivery (Remote), it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Service Delivery (Remote). You can explore the career advancement for a Manager, Service Delivery (Remote) below and select your interested title to get hiring information.