11 customer care advocate Jobs in tempe, az
MMC Group is Hiring a Customer Care Specialist Near Tempe, AZ
**Job Details**
**Admin/Clerical**
Customer Care Specialist Tempe, AZ Posted: 3/1/2022 Job Description Job ID#: 52601
Job Category: Admin/Clerical
Positions Available: 8
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Requirements **MMC Group is looking for a Customer Service/Call Center Representatives in the Tempe, AZ area!!**
**Apply Today!!**
**Pay:** $19.00/hr.
**Onsite**
**Training Schedule:** 6:00AM - 2:30PM
**Schedule:** Monday - Friday; 4:30AM - 2:30PM (to be available for East Coast Customers).
**Job Description and Responsibilities:**
CSR position basic answering calls for service request, technical, account and or procedural requests. Trained and given a script on how to respond to these calls or which department to send them to. CSR should follow and provide information on the rules/guidelines and other related program policies. Will need to meet or exceed the Daily Productivity standards for each task performed. This project involves researching, analyzing, and updating Consumer information utilizing different systems:
* Answer incoming telephone calls/chats and e-mails from business customers calling into our Customer Service Center.
* Create service requests from those inquiries and respond within Service Level Agreement.
* Follow customer-specific policies and procedures.
* Use judgment and basic knowledge (provided as part of the initial job training) to determine proper service request handling.
* Escalate and track high priority service requests according to account procedures.
* Prioritize work to meet or exceed established performance standards
* Provide service request follow-up and reporting as required.
**Qualifications:**
* High school diploma or equivalent.
* 2-3 years office-based customer service or call center experienced desired.
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Job Summary
Full Time
$41k-51k (estimate)
04/29/2024
05/12/2024
mmcgrp.com
IRVING, TX
500 - 1,000
1993
Private
TERESA RICH
$10M - $50M
Business Services
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The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
