Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

• Generous paid time off: 11 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
• Paid childcare assistance (up to $96 per pay period)
• Award-winning 401(k) 5% discretionary match - fully vested from day 1
• 100% Gym fee reimbursement up to $75/month
• 100% Tuition Reimbursement Up to $5,250
• $1200/yr student loan repayment
• Plus a great schedule with NO WEEKENDS!
• Target hiring range $17/hr - $23/hr (Depending on experience and prior to any incentives this position is eligible for)

This position will be located at our Corporate Office:2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Our ideal candidate
Provide professional service and guidance to members, branches and internal departments with routine to moderately complex inquiries. Protects confidentiality of all financial data related to Credit Union operations and its members. May act as the department liaison with other business units to assist in facilitation of special projects and/or in the resolution of business related system issues. Independent judgment, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union. Advocates for the user and assists in design of work processes, documents instructions, and job aids. Able to perform duties independently with minimal managerial oversight. Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).A typical day might include the following:
Member Service
* Supports members by responding to inquiries and requests through the phone queue, e-mail, fax requests and online help desks.
* Assists users (members and associates) by providing information and guidance on any task or process related to IRA's, legal documents, escheatment, tax forms and deceased accounts.
IRA Administration
* Assists with the IRA account administration. This includes the process to maintain member IRA information and transactions by performing the following tasks in an accurate and timely manner:
* Review and approve/deny pending IRA branch transactions in the IRAdirect Approvers Queue Process and track error corrections on Ascensus and Summit/DNA systems.
* Review, balance and disburse bi-monthly Required Minimum Distributions on IRA accounts.
* Process IRA account death claims and beneficiary payouts.
* Approve new IRA users and reset user passwords.
* Review of tax reporting documents.
* Balancing of IRA federal tax withholding reports from Ascensus, IT and Accounting departments.
* Annual IRA escheatment process.
* Daily processing of IRA transactions processed through credit union Retirement Central online member channel.
* Daily processing of IRA transactions received through mail including contributions, withdrawals, and transfers out.
* Performs quality control review of all IRA transaction forms processed by branch associates.
* Develop and use relationship with Ascensus to gain assistance in resolving retirement account issues.
* Maintain or update procedures.
Death Claims
* Provide assistance and information to members and associates to process death claims.
* Work with account beneficiaries, attorneys, personal representatives of estates, and successor trustees in completing death claim paperwork and pay outs.
* Accurately and consistently maintains files and tracks pending death claims.
* Maintain or update procedures.
Legal Documents
* Reviews legal documents submitted from branch associates and departments for acceptance. Documents include, but are not limited to:
o Power of Attorneys
o Irrevocable trusts
o Death claims
o Conservatorships
o Estates
o Representative Payee/ Veteran Payee
o IRA Investments Opened Under Trusts
o Business documents
* Performs or oversees quality control and audit tasks on the legal documents accepted on deposit accounts.
* Professionally and appropriately communicates and escalates exceptions found in audits to resolve in a timely manner.
Escheatment and Tax
* Handle the yearly escheatment process adhering to each state's unclaimed property rules and statutes. Keep abreast of state legislative changes and update credit union records appropriately.
* Create year end 1099 MISC, 1099C and 1099A tax forms and upload to the IRS using approved vendor within IRS timelines.
* Respond of IRS B and P notices and become familiar with IRS Publication 1281
* W-9 form administration
* ITIN member administration
* Maintain or update procedures
Miscellaneous
* Applies knowledge and experience in testing of new processes and system upgrades.
* Performs document administration and management tasks to file, safe keep, image, and audit CU documents. Identifies and completes maintenance needed to repair exceptions discovered during quality audits.
* Schedules work and efficiently reviews documents for scanning and indexing, and verifies various documents including legal documents, IRA forms, death claims, etc.
* Has good general knowledge of banking principles and completes classes and courses, reads business journals and newsletters, and maintains network of contacts to uphold knowledge and expertise in various areas of focus.

Other duties may be assigned.

Education and/or Experience Associates degree, or one to three years related experience; or equivalent combination of education and experience in a financial institution environment.

Why join the OneAZ team?

Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information:

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.