The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.

• 4-5 years of leadership/coaching experience in a cross-selling environment

• 2-3 years of financial services experience in a call center
• 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
• Great interpersonal and communication (written and oral) skills
• Strong phone and verbal communication skills along with active listening
• Proficient in Microsoft office products
• Ability to navigate internal web based applications
• Ability to perform simple math such as interest calculations, percentages, multiplication and division
• Strong TEAM player

The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.

• Education Requirements: College graduate or equivalent work experience.
• Wages commensurate with experience and skillsets.

• Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)