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Care coordinator
One Call Jackson, MS
$48k-64k (estimate)
Full Time 3 Weeks Ago
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One Call is Hiring a Care coordinator Near Jackson, MS

Care Coordinator I - Workers' Compensation

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it.

We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together , we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range : $16.49 - $18.75 Hourly

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $16.49 - $18.75 Hourly

Benefits Summary :

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

  • Opportunities to work from home
  • Competitive wages with opportunities to earn annual merit increases
  • Paid development hours to use for professional and community development!
  • 18 days of Paid Time plus 8 company holidays, and 2 floating holidays per year
  • $1,000 Colleague Referral Program
  • Enterprise Recognition Program rewarding colleagues for their extraordinary work
  • Exclusive discounts on travel, activities, and merchandise via work discount program
  • Colleague Assistance Program that provides free counseling and financial services
  • Tuition Reimbursement Program including certifications
  • Quantum Health : A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
  • Medical, dental, and vision insurance
  • Pre-Tax FSA and HSA health savings accounts
  • 401(k) matching
  • Company paid life insurance
  • Company paid short term and long-term disability
  • Referral program
  • Healthcare concierge
  • The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

This position is responsible for supporting the business by coordinating care to workers' compensation clients via the telephone and / or internet (e.

g., instant message, email). Will manage inquiries and resolve simple and basic issues, such as, ordering medical supplies, scheduling appointments, managing visits, and / or referral intake process.

GENERAL DUTIES & RESPONSIBILITIES :

Care Coordinator I-Foundational Level of Proficiency

Customer Care : 80%

  • Serves as initial contact for basic inbound / outbound client inquiries while following standard scripts and procedures and working under close supervision.
  • Addresses routine questions and inquiries, escalating more technical issues to the appropriate support team.
  • Regularly demonstrate most of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience, fairness and providing "plus 1" service)

Collaboration : 10%

  • Provide prompt, accurate and clear information to our clients.
  • Consult with senior peers and / or leadership on items that require clarification and / or escalation and learn through these interactions.
  • Administration : 10%
  • Document relevant information into system(s) to ensure records are clear, concise, and accurate.
  • Navigate multiple software systems as appropriate to document and / or obtain information for inquiries.
  • Demonstrates an understanding of HIPPA and other regulatory requirements and apply to daily work interactions.
  • Adheres to established operating procedures and service standards.
  • Meet or exceed KPI's established for your role and area.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS :

0-2 years of customer service experience or equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES :

  • Knowledge of the company's products, services, and business operations to enable resolution of inquiries.
  • Excellent customer service skills that build elevated levels of client satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others.
  • Ability to work both independently and in a team environment.

PHYSICAL / EMOTIONAL DEMANDS & WORK ENVIRONMENT :

If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information.

Colleague is also required to receive annual security awareness training.

  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear.
  • The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
  • The work environment utilizes florescent lighting; noise level is moderate.
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate / heavy workload.
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  • Please be advised this job description is subject to change at any time.

PandoLogic. Keywords : Compensation / Benefits Administrator, Location : JACKSON, MS - 39203 , PL : 593140324

Last updated : 2024-05-20

Job Summary

JOB TYPE

Full Time

SALARY

$48k-64k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

05/24/2024

HEADQUARTERS

TUCSON, AZ

SIZE

1,000 - 3,000

FOUNDED

2007

CEO

JAMES MYERS

REVENUE

<$5M

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The job skills required for Care coordinator include Customer Service, Collaboration, Written Communication, Leadership, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Care coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Care coordinator positions, which can be used as a reference in future career path planning. As a Care coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care coordinator. You can explore the career advancement for a Care coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Care Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Care Coordinator job description and responsibilities

A care coordinator helps track the patient’s health and plans the daycare.

02/25/2022: Manchester, NH

They also work collaboratively with other healthcare providers to enhance high-quality care for the patients.

02/18/2022: Hialeah, FL

The care coordinator also connects with the patient's family regularly to update them on the patient's progress.

02/19/2022: San Jose, CA

Some care coordinators may also require to be on-call regularly for medical emergencies sometimes too.

02/19/2022: Trenton, NJ

They monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.

01/30/2022: Manchester, NH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Step 3: View the best colleges and universities for Care Coordinator.

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