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Senior Manager, Business Systems Analysis
$115k-138k (estimate)
Full Time 3 Weeks Ago
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Oncourse Home Solutions is Hiring a Senior Manager, Business Systems Analysis Near Naperville, IL

Who We Are
Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
We are proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 
Located at our office in Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience. A regular in-office HYBRID model is required (generally in office Tues/Wed/Thurs. and remote M & F).
Position Summary
As a Senior Manager of Business Systems Analysis at Oncourse Home Solutions, you'll join a rapidly expanding tech team, playing a crucial role in supporting ongoing and new initiatives that fuel business growth. Collaborate across various functional areas in our team-driven environment, benefiting from strong leadership and continuous growth opportunities within OHS and the Tech team. This leadership position demands strategic thinking, exceptional interpersonal abilities, and adept project and team management skills. Success requires being a highly motivated self-starter with technical prowess, analytical mindset, and the ability to turn concepts into actionable solutions.
Located at our office in Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities
  • Lead the Business Systems Analyst team in cultivating a culture of delivery excellence, fostering an action-oriented mindset, and managing complexity effectively.
  • Develop the team's capabilities and expertise in business systems and applications, enabling them to tackle challenges with confidence.
  • Build and nurture effective teams, ensuring alignment with organizational goals and objectives.
  • Navigate ambiguity adeptly, guiding the team through uncertain situations and fostering clarity of purpose.
  • Develop strategies to enhance the team's performance and efficiency, leveraging their expertise to drive impactful results. Lead and supervise the daily operations of the Business Systems Analyst team, fostering their growth and achievement.
  • Proactively address complex issues and obstacles, employing innovative approaches to overcome challenges and achieve success.
  • Innovate and employ value-added strategies to overcome project obstacles, drawing on analysis and experience.
  • Closely Collaborate with leadership from interdisciplinary teams to ensure E2E quality of project delivery.
  • Contribute to project planning, defining scopes, and allocating resources for timely technology solution delivery.
  • Proactively spot process gaps, bottlenecks, and inefficiencies, preemptively addressing obstacles to adoption and best practices.
  • Conduct documentation audits and develop strategies for continuous enhancement.
  • Implement industry best practices and standard operating procedures to optimize workflows and enhance efficiency.
  • All OHS employees are required to: (1) read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable; and (2) work together with their teammates to resolve compliance issues.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
We're Excited if This is You
Experience and Qualifications of the Role
  • Possess 12 years of technology experience with 5 years directly managing a team of technical business and systems analysts.
  • Proficient in visualizing and articulating concepts spontaneously, utilizing whiteboard sessions or cutting-edge tools, complemented by strong documentation skills using MS Visio for various diagrams.
  • Expertise in crafting effective user stories and epics, coupled with a deep understanding of software development lifecycle (SDLC) methodologies across Agile, waterfall, SAFe, and hybrid environments.
  • Mastery in utilizing tools such as JIRA, MS Visio, and O365 to streamline processes and enhance collaboration.
  • Highly adept at defining and documenting both functional and non-functional requirements within agile and waterfall software development frameworks.
  • Demonstrated ability to efficiently organize and oversee multiple company initiatives while fostering a similar approach among team members.
  • Strong familiarity with user-centric design principles, personas, user research methodologies, and associated tools.
  • Possess clear and concise communication skills, both verbally and in written form.
  • Demonstrated traits of curiosity, self-motivation, and independence.
Computer Skills Needed to Perform this Job
  • Proficiency in Microsoft and Google Suites
  • Proficiency in MS Visio
  • Strong expertise in JIRA and Confluence preferred
Certificates, Licenses, Registrations
CBAP Preferred
Education 
Bachelor's Degree in Computer Science, Engineering or Equivalent Required
Additional Comments and Requirements
  • Ability and willingness to operate in a fast-paced, complex corporate environment
  • Ability to travel as required on a national basis (approximately 5-10%).
Competencies
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Problem Solving - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
  • Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  • Managing Complexity - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Job Summary

JOB TYPE

Full Time

SALARY

$115k-138k (estimate)

POST DATE

04/10/2024

EXPIRATION DATE

06/09/2024

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