Would you enjoy working for a company that cares about you and your career. This is a great position for an entry level IT Support Technician looking to learn more skills, obtain more certifications, and advance your career.

On Line Support, Inc., an award-winning technology consulting and computer support company is looking for a Desktop IT Support Technician. We are a small firm, 29 employees, celebrating 25 years serving the needs of small to medium businesses in the Portland/Vancouver and Seattle metropolitan areas. Our customers rely on us to provide responsive, professional, customized service, with a positive attitude, and we take pride in doing just that. Our team is a close-knit group that relies on each other for idea-sharing and problem-solving to come up with the best possible solution for our customers.

What’s it like to work here?

Here at OLS we like to work hard, have fun and are excited to come to work each day. We really appreciate a good sense of humor and if you happen to love or any other techy/sci-fi/nerdy pastime, you’ll fit right in. We have an office dog (Lucky the Pug) who visits from time to time, and welcome other well-behaved, friendly dogs in the office. The coffee bar, soda fridge and snack bar to help keep you fueled. We enjoy hanging out after hours too. Caring for each other and for our community is a core value of ours. You’ll regularly see us providing technology support at local charity fundraisers or helping our co-workers when they need an extra hand. We believe in continuous learning and we’ll be there to encourage and support you in growing both personally and professionally.

Technical skills you will need to be successful in this position are:

Expert knowledge of Microsoft Windows and Mac operating systems

Network troubleshooting knowledge/experience (wireless, routers, VPN)

Remote office troubleshooting (Remote desktop connection, Zoom, Teams),

General hardware/software troubleshooting

Experience with ConnectWise or other Professional Services Automation software a plus

Position Responsibilities:

• Provide technical assistance over the phone or in person for a wide variety of hardware, software, and customer specific applications.

• Install and support cybersecurity tools like MFA, * Install and support cybersecurity tools like MFA, password managers.

• Experience and proficiency in troubleshooting wireless and VPN connectivity.

• Troubleshoot and repair hardware and software issues.

• Perform software upgrades and installation.

• Install and troubleshoot peripheral devices.

• Repair/recover corrupted or non-booting Windows installations.

• Experience with End Point Protection software.

• Enter all work as service tickets into ConnectWise.

• Accurate documentation of systems, processes, and ticket details.

• Maintain familiarity with industry best practices.

On top of that you'll need to be bi-lingual in both geek speak and regular Joe tech talk so you can communicate with both your fellow technicians, vendors and the customers who will rely on you. You must get a kick out of solving problems, finding solutions, and giving such excellent customer service that your customers will swear you're their hero.

Location:

Your first 90 days will be in our Vancouver office as you get to know our processes, meet your co-workers, and complete your orientation training. After that, you’ll have the option of working a flex schedule…some days at home, some days in the office.

Benefits and Compensation

• Competitive compensation with bonus opportunities.

• 100% paid health, dental and vision for full time employees.

• 401(k) with employer match of up to 5% of your contributions.

• Paid vacation, sick time, and holiday pay.

• Certification/Continuing education benefits.

• Free parking and electric vehicle charging stations.

Ok, so enough about us. We’d like to learn more about you! Submit your application by clicking https://onlinesupport.topgradingonline.com/job_openings/desktop-it-support-technician-vancouver-wa?utm_campaign=direct_links&utm_medium=job-boards&utm_source=really

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Vancouver, WA 98662: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Vancouver, WA 98662