Title : Tier III Installation Support

Location : Remote

Duration : 6 Month Contract

Job Description :

Hardware and Installation support.

• Provide remote configuration and troubleshooting escalations for a variety of End-User focused products including proprietary software, networks, access control, audio / video, alarm, and other technologies.
• Participate in regular creation of training and troubleshooting documentation to assist same-tier and lower-tier technicians.
• Assist in executing training of other technicians as needed.
• Provide remote assistance to on-site technicians with the installation of the entire technology suite provided to thousands of different franchise locations nationally and globally
• Troubleshoot installation of routers, switches, cat5e infrastructure, rj45a and keystone jacks, CCTV Cameras, alarm systems, and other

Last updated : 2024-05-19