• Provides assistance to customers in the selection of fare media and other inquiries. 
• Processes cash/credit/check/wire transactions through a point of sale system. 
• Provides refunds and maintains petty cash fund.
• Maintains accurate inventories of fare media and balances working fund daily. Safeguards monies/media at all times. 
• Processes online/passes by mail orders; bulk orders from organizations. 
• Performs daily reconciliation of sales activity and receipts; follows opening/closing procedures. 
• Follows the Lost and Found policy and procedures for receipt, storage, destruction, and disbursement of lost articles. 
• Provides information regarding the location of bus stops, routes, service updates, fares, transfers, and policies. 
• Provides relief to Customer Service Representative 1 and Customer Service Representative/Administration as needed.
• Receives records and compiles compliments and complaints; conducts follow-up as necessary.
• Recommends corrective actions to address customer complaints. Answers questions about service. 
• Assists in marketing and promotional activities as required, including community outreach events. 
• Provides clerical support including filing and data; prepares and mails literature and applications 
• Performs other duties as required.

Knowledge of telephone techniques and public relations skills; basic office procedures and practices; and some knowledge of Agency routes, schedules, and fares is desirable.
Ability to type 30-40 words per minute; communicate effectively in Spanish and English, verbally and in writingin a positive and effective manner with a wide variety of individuals; demonstrate patience, courtesy, and excellent interpersonal skills with customers; conflict resolution skills to defuse and resolve customer complaints; furnish information quickly and accurately; refer to and quickly use a combination of appropriate maps and schedules to plan transportation routes for callers; identify and communicate geographical information such as streets, intersections, locations, directions and destinations. Estimate distances and commute times; maintain detailed records and prepare reports; perform basic arithmetical calculations; read and understand policies, procedures and Agency regulations; establish and maintain effective working relationships; and computer data input experience is essential.