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About Omnia
We are an ambitious scale-up, with a winning mind-set and passion to consistently offering the best pricing platform to online retailers and brands. Our software plays a key role in their customer’s strategy, by providing competitive data, pricing insights, and dynamic pricing. We are currently the European market leader, but our ambitions go beyond Europe: we've only just begun.
About the job
As a tech support specialist, you will play a crucial role in providing technical assistance and support to our English and German-speaking customers, and become an Omnia-expert! This will involve troubleshooting issues, resolving technical problems, answering inquiries, and guiding users through various functionalities. Additionally, you will also collaborate with other teams to address complex problems, and ensure a positive customer experience.
What will your responsibilities be?
Owning customer service, by answering questions, handling bugs, incidents and requests within time and with high customer satisfaction
Being able to prevent churn and realize upsell independently;
Aligning priorities and solutions with Product & Development;
Proactively monitoring data flows, health checks and client portals;
Preventing customer requests by improving Knowledge Base, helping the Product- and Development team improving the product by providing feedback;
Take ownership of projects that bring Omnia & her customers to the next level;
About you
We are looking for someone with strong communication skills, technical proficiency, and a customer-focused approach to problem-solving.
In addition, you will also bring to the team:
You have between one to three years of experience in Tech Support
Vocational study or recent graduate from a Bachelor’s degree
Living in the Amsterdam area
Tech-savvy
Customer-oriented
Fluent in German
Dutch is a big plus
If you have worked in a customer support role, did not have exposure to tech support yet but is tech-savvy and is interested in learning more about our product and becoming an expert on it, we are looking forward to receiving your application!
Why Omnia?
Omnia is the place where you’ll have ownership of your own growth path and development.
At Omnia, you are given freedom and flexibility, because we believe that everyone should feel free to be themselves. In a company with colleagues from all over the world, our value free to be you and me is lived by the core. We enjoy working from home but also meeting at one of our two offices having a great time with each other.
We are a team of ambitious, smart and eager people who support each other. We celebrate each other’s achievements and our value never stop learning encourages us to continuously share feedback with each other.
We are obsessed with excellence, which comes naturally because we love what we do.
Interested? We are looking forward to your application!
Questions? Feel free to reach out to Elisa, our recruiter: e.mozena@omniaretail.com
No recruitment agencies, please!
Full Time
$60k-81k (estimate)
05/16/2024
05/24/2024
The job skills required for Tech Support Specialist | German speaker include Customer Support, Customer Service, Troubleshooting, Communication Skills, Customer Satisfaction, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Specialist | German speaker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Specialist | German speaker. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Specialist | German speaker positions, which can be used as a reference in future career path planning. As a Tech Support Specialist | German speaker, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Specialist | German speaker. You can explore the career advancement for a Tech Support Specialist | German speaker below and select your interested title to get hiring information.