Overview

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Meticulously manage and oversee the handling of all incoming or active Reservations for the hotel. Through timely and accurately confirming all Reservations the perception of absolute efficiency should be achieved and maintained.

Responsibilities

• Oversee accurate input of Reservations into system.
• Input Reservations within specified time periods.
• Maximize potential room revenue by following specified selling guidelines.
• Maintain a selective sell board.
• Ensure that all calls are acknowledge as quickly as possible.
• Keep the number of Reservations denials to a bare minimum.
• Definite group bookings tickets should be entered as they are received.
• Forecasting.
• Group room’s control.
• Responsible for all rooms merchandising.
• Property-wide departmental interaction.
• Knowledge of hotel services and events.
• Ensure an efficient and professional working environment with open communication.
• Ensure that guest history is used properly.
• Ensure staff is well trained and has ongoing training as needed on HIS/IBM systems.
• Ensure staff is able to upsell as necessary.
• Ensure staff is able to describe all hotel accommodations.
• Meet with meeting planners as necessary.
• All convention resumes are audited prior to group's arrival.

Qualifications

• 2 year’s previous hotel experience.
• 1 year experience in reservations or front office required.
• High School diploma required.
• Working knowledge of Microsoft Word and Excel.
• Posses high level of verbal and written communication skills.
• Good judgment and problem solving skills.
• Effective time management skills and multitasking capabilities.
• Experience with hotel revenue management strategies.