Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St.

Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services.

Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards.

Additionally, he / she will be responsible for handling guest issues and forwarding along as needed. Working the third / overnight shift, this supervisor will serve as the Manager on Duty on certain evenings.

Responsibilities

• Be pleasant, smile and greet all guests, using surnames when obtained.
• To be thoroughly acquainted with all overnight policies and procedures.
• To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be able to run the desk in absence of Management.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered.

Strong understanding of front office hotel procedures and practices required.

• Previous night audit experience preferred; understanding of night audit procedures required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Previous OPERA experience preferred, but not required.
• Able to set priorities for the front office team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone / computer for an extended period or for an entire shift.

Last updated : 2024-05-23