Overview

Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

To market the Hotel’s services locally and nationally; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective groups and negotiate guest contracts for Hotels rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

Responsibilities

• Plan and maintain regular communications with, and actively solicit additional business from, hotel key accounts
• Communicate and/or meet with parties interested in the hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the hotel’s rooms and space consistent with client’s needs and budgets
• Prepare guest proposals with various options available for hotel services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other hotel bookings and profitability standards
•  Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Promote high visibility of hotel through active involvement in industry associations and trade shows
• Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by hotel management
• Contribute to and support the maintenance of a safe working environment, including COVID protections for guests and coworkers, and perform all work in compliance with hotel safety standards and all legal requirements
• Comply with hotel and corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of hotel rooms and services

Hotel Specific Duties and Functions:

• Perform in work environment with extensive use of phone and email communications and extended periods at a desk or workstation
• Local and interstate travel necessary to develop guest relationships and hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of hotel resources for developing business
• Work schedule is generally weekday business hours, with approval of hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
• Additional marketing or guest service assignments as directed by hotel management
• Occasional lifting, standing, bending to assist guests or operations team with unexpected changes to setups for events, meetings, or banquets. Regular walking throughout hotel to interact with other departments, for meetings and oversight of events, and for property tours

Working Environment:

• Exterior of hotel with exposure to weather conditions
• Interior of hotel, in normal office conditions.

Qualifications

• Ability to work in a fast-paced environment
• Ability to communicate effectively to perspective and existing clients
• Minimal 1 year of sales experience as a Group Sales Manager

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.