Location

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

The Loss Prevention Officer is responsible for ensuring the safety and security of hotel guests, staff, and property, while also minimizing the risk of loss or damage due to theft, fraud, injury, or other exposure by performing all department procedures to local hotel and corporate standard. This position requires an elevated level of professionalism, attention to detail, and the ability to work effectively under pressure to protect others while maintaining the skill to thrive in a fast-paced environment. In addition, the Loss Prevention Officer will assist with some guest services, housekeeping, food & beverage, engineering, and cleaning duties.

Responsibilities

Essential Job Functions:

• Patrol the hotel premises on foot to detect and deter criminal activity, respond to emergencies, and ensure guest and employee safety.
• Monitor surveillance equipment, such as cameras and alarms, to identify and investigate suspicious behavior or incidents.
• Conduct investigations of alleged theft, fraud, or other criminal activity, and provide detailed reports to the Director of Security and other hotel management as needed.
• Write incident reports detailing events that occur on the property, including any criminal activity, accidents, or other incidents.
• Assist Director of Loss Prevention and Security Supervisor with investigations of incidents, including reviewing surveillance footage, interviewing witnesses, and gathering evidence while maintaining confidentiality.
• Coordinate with law enforcement and other first responders as needed in response to incidents or emergencies.
• Maintain accurate records of incidents and investigations and provide detailed reports to the Director of Security and other hotel management as needed.
• Assist with the management of the hotel's lost and found program, ensuring that lost items are properly documented, stored, and returned to their rightful owners.
• Answer incoming calls, initiate outgoing calls, and respond to inquiries and requests via email from guests or hotel associates in a prompt, professional and courteous manner.
• Follow up with guests in a timely and professional manner to address any concerns or issues.
• Provide excellent customer service to guests, responding to inquiries and requests promptly and professionally.
• Clean up bodily fluids, such as blood or vomit, using appropriate personal protective equipment (PPE) and cleaning supplies.
• Follow established protocols for handling and disposing of hazardous materials, including bloodborne pathogens.
• Stand for extended periods of time while watching or guarding secured areas or screening attendees during banquet events.
• Maintain confidentiality when working with VIP clients, celebrities, professional athletes, and state and international delegates.
• Receive and securely store guest and hotel packages, logging them in and out of the system accurately and timely.
• Control and audit keys to hotel areas, including guest rooms, meeting rooms, and other secured areas.
• Keep locked areas and doors secured and ensure that authorized personnel have proper access to these areas.
• Work with vendors and contractors to ensure proper access and security measures are in place.
• Maintain accurate visitor logs and ensure all visitors are properly identified and authorized to be on the property.
• Provide first aid, CPR, and AED assistance when necessary, and maintain current certification in these areas.
• Perform regular cleaning duties, such as dusting, vacuuming, mopping, and sanitizing surfaces inside the Loss Prevention Office, or other areas on hotel property as needed.
• Report, respond to and/or enter work orders, assignments and all observed property deficiencies and safety hazards into Synergy.
• Participate in an active role of the hotel’s Safety Committee to resolve safety concerns.
• Respond to, investigate, and report all Track n Protect distress calls.
• Perform new hire Safety training for hotel employees and promote Safety Awareness campaigns as designated by the Director of Loss Prevention.
• Maintain awareness of scheduled events, outlet operations, house count and attend daily stand-up meetings.
• Perform daily, weekly, monthly, or periodic inspections of hotel Fire Life Safety equipment and supplies, such as Fire Extinguishers, Ansul Systems, AED units, PPE Stations, Eye Wash Stations, First Aid Kits, ADA Pool Lifts, etc.
• Perform fire watch during any impairments to the hotel’s Fire Life Safety alarm system.
• Perform other duties as assigned by the Director of Security.

Secondary Functions:

• Assist with guest service tasks, including delivering and storage of guest luggage or packages and providing coverage at the front desk, servicing as a desk agent if necessary, during front desk staff rest periods.
• Assist with some food & beverage tasks, including picking up select guest door hangers and picking up food trays or dishes from guest hallway while patrolling facility in absence of food & beverage staffing.
• Assist with housekeeping tasks, including delivering amenities and supplies to guest rooms while patrolling facilities without housekeeping staffing.
• Reports to the General Manager, Director of Operations/Executive Committee, and the Corporate Risk Management department of all emergency situations when necessary and provide notification of any First Responder presence on hotel property.

Qualifications

• Minimum of 2 years of experience in hotel security, law enforcement, customer service or related field.
• Ability to work flexible hours, including evenings, overnight, weekends, and holidays.
• Must be able to pass a background check.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, employees, vendors, and law enforcement personnel.
• Strong problem-solving skills, with the ability to analyze data, identify patterns, and make recommendations to reduce risk.
• Knowledge of security systems and equipment, such as cameras, alarms, and access control.
• Ability to remain calm and professional in high-stress situations, and to make quick, sound decisions based on the situation at hand.
• Must be physically fit and able to perform duties that require extended periods of standing, walking, and lifting, up to 50 pounds.
• Ability to write accurate and descriptive incident reports.
• Valid certification in First Aid CPR/AED
• Emergency response training
• Computer proficiency in Microsoft Office Suite, Opera-PMS and Presynct
• Certification in TIPS alcohol server training
• General office skills and coordination

Pay: $22.00 to $24.00/hour - The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.