Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

Responsible for the Room Service daily and monthly inventory, schedules, products ordering, and maintain the department clean and organized.

Responsibilities

• Ensure optimal performance in the day-to-day operation.• Assist Room Service manager in training of the staff.• Complete daily moments of service on team, IRD and Lobby Bar.• Call back all guest orders to ensure guest satisfaction.• Ensure all amenities are delivered and charged correctly. • Check the servers’ orders and set-up.• Control order load of the servers.• Check on tray and table removal.• Establish and maintain cohesive and effective associate relations.• Maintain guest contact.• Inspect daily set-up, and presentation.• Ensure all daily opening and closing side work is complete.• Conduct administrative work requirements.• Performs related duties special projects.• Provides functional assistance and directions to the room service operation.• Assist lobby bar bartender when needed. • Check lobby and lobby bar to ensure cleanliness. • Deal with guest issues and ensure customers satisfaction. • Assist with evening restaurant event orders in Kitchen Notes.

Qualifications

• Two years prior experience in a similar position preferred.• Very organized and able to walk long distances• Must be TABC certified. • Maintain a professional business appearance, attitude, and performance.• Must be able to work a flexible schedule including weekends and holidays.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. May work both indoors and outdoors.

• Desktop computer (Opera, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.