Overview

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

Welcome to the beautiful 1913 Omnis Severin hotel where many dreams have come true. We are looking for a vibrant Director of Front Office who wishes to join a company with vast growth potential. This person will work closely with the Director of Rooms as well as the Assistant Front Office Managers, supervisors, and Front Desk team. They will play an important role in ensuring maximum Front Office operating efficiency while managing and problem-solving with associates and guests.

Responsibilities

• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Ensure the handling of all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Bell Service, and Loyalty Ambassador. 
• Attend meetings as assigned by Director of Rooms.
• Be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role. 
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays. 
• Must have excellent organizational, supervisory, customer service skills. 
• Must be able to work well under stressful situations and handle challenges in a professional manner. 
• Must have a 4-diamond presentation. 
• Must have experience training and developing team members

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.