Overview

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Be a key part of the corporate Food & Beverage team driving operational excellence for Omni Hotels & Resorts - a luxury hotel brand known for its award-winning service and vibrant culture. The Corporate Food & Beverage Manager supports a portfolio of properties by strategically partnering with executive leadership and on-property operations teams. This position requires a deep knowledge and passion for food and beverage operations, excellent organizational and problem-solving skills, attention to detail and the ability to manage multiple projects.

Responsibilities

Leadership

• Create, develop and implement food & beverage systems, standard operating procedures and brand standards, associated with operational efficiencies and optimization.
• Engage key property level operators in a collaborative way in which feedback regarding all aspects of the operation is analyzed and used to influence prioritization of potential changes.
• Assist property leadership in identifying opportunities in F&B productivity, operational execution and financial management.
• Analyze internal operations data and monitor industry trends to help refine guest offerings and standards.
• Facilitate consistent monthly 1:1 meetings with assigned property F&B Directors (or other) to ensure clear communication and continued mentorship.
• Conduct property visits to review and improve the execution of standard operating procedures and brand standards within all F&B outlets & banquets.
• Support project communication between the operations team and all other departments, including IT, procurement, sales & marketing, etc. Ensure concise directives are properly conveyed and executable.
• Report to Vice President of food and beverage on property F&B financial performance. Coach and mentor as necessary.

Training & Development

• Work closely with senior leadership to identify key talent and oversee strategic succession planning.
• Partner with ASC in ongoing development of F&B chefs/managers and Leaders in Development, including participation in identifying internal candidates for open positions as well as succession planning and career path discussions.
• Facilitate ongoing training, including Moments of Service, Medallia, Power of Engagement.

Business Building

• Provide guidance to property F&B teams on concept execution and menu development, helping to establish that consistency will drive business.
• Oversight of property menu approval.
• Support assigned properties’ leadership with increasing guest counts and the development of a loyal guest base in F&B outlets.
• Support the trilogy in the decision making process, focusing on long-term decisions having the most positive impact.
• Ensure F&B Teams are adhering to established marketing plans and assist the team in developing strong local plans.
• Develop potential activations that assist with impacting not only guest experience but top line revenues.

Quality Assurance

• Analyze and provide feedback to hotels regarding F&B division financials, Medallia trends, online reputational management, and other BOH/FOH tools.
• Monitor (& gameplan) trends in all areas of assigned properties including sales, costs, cover counts, product mix, etc. and proactively report on such to each property.
• Ensure brand standards and moments of service are being executed at a high level consistently.
• Provide bi-annual “audits” of operations, service and F&B brand standards for each assigned property. 

Qualifications

• Five to seven years in luxury hotel food & beverage operations preferred. Minimum of four to five years in a managerial role; experience in multiple outlet oversight, banquets or related roles required.
• Bachelor degree preferred in hospitality, business or related field.
• Extensive knowledge of industry specific operational standards including service standards, best practices, POS programming and management.
• Working knowledge of current food and beverage and hospitality trends.
• Excellent financial acumen with prior P&L responsibilities.
• Ability to articulate ideas and business results.
• Demonstrated ability to implement and execute initiatives.
• Thorough understanding of Omni culture and key service components.
• Proficiency in Microsoft Office 365: Outlook, Word, Excel, and Power Point.
• Effective listening, high attention to detail, and excellent verbal and written communications.
• Ability to work extended hours, including weekends, evenings and holidays.
• Ability to travel approximately 50% of time.