• Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
• Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
• Facilitate effective communications within a complex matrix organization (internal/external teams).
• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
• Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
• Participate in discovery sessions and process definitions with the project team and developers.

• Experience in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

Requirements

• Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of experience in lieu of a degree
• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
• Masters or Doctorate degree may substitute for required experience.
• 10 years of experience as an IT infrastructure technical project management.
• 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
• Knowledge and experience with CCaaS solutions implementation.
• Must be able to obtain and maintain a Public Trust.

• IT Technical Project Management Leadership (PMP required).
• Effective leadership communications and team player (externally /externally).
• Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.
• Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
• Experience designing and developing ServiceNow process flows/workflows.
• Effective executive/stakeholder level briefings.
• Familiarity with modern front-end build pipelines and tools.
• Excellent communication and written skills

• Ability to focus and drive team to meet Project Plan milestone dates.
• Provide guidance and assistance to project resources to meet defined deliverables.