8 IT Service Technician Jobs in Portage, MI
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Omega Computer Services, LC is Hiring an IT Service Technician Near Portage, MI
ABOUT USOur mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff’s commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-time IT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
KEY RESPONSIBILITIES
- Diagnose and troubleshoot end-user issues remotely through the ticketing system
- Maintain high-quality support by responding quickly, effectively, and in a professional manner
- Document internal procedures and notes pertaining to the ticket resolution
- Provide occasional on-site technical service and support for existing clients
QUALIFICATIONS
- 1 year(s) of experience working on an IT Service/Help Desk or NOC team environment
- 1 year(s) of experience providing excellent customer service
- Proven written and oral communication skills
- Ability to work independently, achieve high standards, and consistently meet deadlines
- Possess an inclination and passion for learning new technologies quickly
- Excellent problem-solving skills, especially in fast-paced, high-pressure situations
- CompTIA A Certification (or equivalent)
- Certification or above-average comprehension of:
- Active Directory services
- Network setups and configurations
- Microsoft 365
- Multi-platform environments
- Ninja RMM (or similar RMM/PSA software)
- Freshdesk (or similar ticketing system)
- Cisco Meraki
WE CAN'T DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
Job Summary
Full Time
$49k-61k (estimate)
07/06/2022
04/27/2024
The job skills required for IT Service Technician include Customer Service, Problem Solving, Active Directory, Help Desk, Cisco, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Technician positions, which can be used as a reference in future career path planning. As an IT Service Technician, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Technician. You can explore the career advancement for an IT Service Technician below and select your interested title to get hiring information.
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