Olympic Sports & Spine (OSS) is seeking an Experienced Medical Scheduler to join our dynamic Puyallup, South Hill clinic.

Experience working in a fast-paced and professional medical office setting is required.

Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. This is a full-time position with full benefits, and the schedule is Monday through Friday from 9:00 a.m. - 6:00 p.m.

SUMMARY OF DUTIES: The scheduler ensures that as many appointments are scheduled as possible by utilizing all available resources and communicating with clinic providers and patients.

JOB RESPONSIBILITIES:

• Call and schedule new patients referred via all automated referral queues, fax, and mail the day the referral is received.
• Identify high-priority patients from referral queues for immediate scheduling.
• Perform the daily early morning schedule scrub to evaluate the openings and fill patients from the waitlist.
• Identify HOLD patients on the waitlist; read the WAIT REASON and NOTES section to identify any patient that needs to be called that day.
• Runs daily MIA report to identify patients to be called.
• Calls and schedules new patients from the waitlist throughout each day.
• Calls and schedules established patients from the waitlist per care plan throughout each day.
• Completed reminder calls the day before an appointment for any patient who has not shown up for their previous appointment.
• Monitors schedule to fill vacancies immediately due to cancellations and no-shows.
• Moves scheduled patients to alternative providers at the clinic to create openings to accommodate other patients with scheduling restrictions due to insurance rules, therapy needs, gender preferences, or other requirements.
• Calls all no-show patients after 10 minutes of scheduled appointment time to reschedule or move to the waitlist.
• Answers cancellation calls to assist patients in finding alternatives that will minimize future cancellations and maintain the intended number of appointments per plan of care each week.
• Perform the daily early afternoon schedule scrub to evaluate the openings and fill patients from the waitlist.
• Attends to Medicaid admission limitation policies.
• Assist with other basic PSR duties as needed to facilitate front desk operational continuity and consistency.
• Participate in all required monthly staff meetings.

This position demands a high level of customer service skills, including excellent communication with attention to detail and proficiency using the Electronic Medical Records (EMR) system; Raintree preferred. Effective time management skills are expected, with the ability to multitask and prioritize daily duties. We are looking for a dependable, mature person with a pleasant demeanor who stays calm under pressure and is looking for long-term employment.

Great Benefits

OSS offers a generous benefits plan, including paid medical, dental, vision, and more. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Education/Experience:

Minimum High School graduation or equivalent AND two years of experience in an appropriately related medical position OR Equivalent education/experience

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