Program Assistant

Salary: $34,680 - $44,808

Classification: Program Assistant

Reports to: Director of Advising and Student Success

Olympic College is recruiting to fill a full-time Program Assistant position for the Advising Center Front Desk. The Program Assistant will work with the Student Development Administrative Assistant and the Advising Director to greet students who come to the physical and virtual Advising Center, answer phone calls and emails, and schedule appointments with Success Coaches.

Olympic College is a public two-year community college accredited by the North Central Association of Colleges and Schools that educates more than 13,000 students a year. Named a 2014 top-ten finalist for the Aspen Prize; the nation’s preeminent recognition of high-performing community colleges. The College is in the running for top ten recognition again, in 2016-17. The College is committed to building a diverse and inclusive workforce and encourages applications from women, people of color, individuals with disabilities, and veterans. Olympic College is located on the scenic Kitsap Peninsula across Puget Sound from the city of Seattle. Kitsap is surrounded by 236 miles of saltwater shoreline and centrally located between the Olympic and Cascade Mountain ranges, affording spectacular views of mountains and water from every vantage point.

• Schedule meetings and appointments between Student Success Coaches and students, maintain Success Coaches’ calendars, answer phones, and take messages.
• Provide exceptional customer service via face-to-face, email/e-chat, other web-based methods, and outbound service call as needed given the complexity of the issues.
• Advise students, staff, and the public regarding information and interpretation of college policies and activities related to enrolling at the college.
• Oversee and assist with managing the front desk and reception operations, including training and supervision of hourly and student employees.
• Receive, prioritize, and process assignments, conducting follow-up as needed.
• Coordinate with the Advising Director to support scheduling needs.
• Prepare narrative and/or statistical reports, record, assimilate, and analyze statistical information; use spreadsheet and database software to develop and maintain records.
• Review and research operating procedures and issues, develops solutions and/or
   recommendations.
• Prepare reports, documents, flyers, and brochures that include graphics and other visual elements.
• Perform complex tasks such as merging and sorting, creating tables, columns, databases and spreadsheets as well as using electronic mail and scheduling programs.
• Demonstrate critical thinking skills to ascertain the importance and urgency of requests and situations.
• Assist in set-up and clean-up of equipment and materials for office and/or projects. 
• Perform other related duties as assigned and/or required.

• High School Diploma or equivalent.
• Two (2) years of full-time clerical/office or retail work experience.
• Intermediate experience in MS office and database management 

• Experience working in a community college.
• Experience with Student Management Systems and/or databases.
• Comfort with utilizing Excel and Outlook on a daily basis

Successful applicants will be able to

• Demonstrate exceptional time management and organizational skills to manage multiple projects and deadlines.
• Exhibit excellent writing and proofreading skills.
• Work and communicate effectively with diverse groups and individuals.
• Maintain cooperative working relationships and preserve confidentiality.
• Demonstrate proficiency using technology and software applications to include the Microsoft Office suite and the ability to readily adapt to new technology applications.
• Use excellent critical thinking skills.
• Demonstrate excellent written and verbal skills.
• Work effectively with students and staff on the three Olympic College campuses.
• Demonstrate an understanding of and commitment to the Olympic College mission, diversity and learning-centered climate.
• Uphold Olympic College's values and ethics necessary to maintain a positive climate.
• Demonstrate success working with individuals and groups representing a wide range of diverse cultural, geographic, and socioeconomic backgrounds.
• Follow campus regulations, local, state and federal laws, regulations and ordinances.
• Work effectively under pressure.
• Understand oral and written instructions. 
• Possess excellent customer service skills: including building and maintaining internal/external customer satisfaction.

Terms of Employment