Responsibilities:

• Fun
• Hospitable
• Hard-working
• Warm and friendly demeanor
• Ability to show warmth, empathy and hospitality through polished phone skills.
• Ability to be on your feet for an entire shift.
• Ability to keep up with business needs within the restaurant
• Team Player
• Positive attitude
• Support the service team to ensure guest needs/requirements are met in a timely manner.
• Detail-oriented
• Professional appearance and behavior at all times.
• Walk with graceful efficiency through the dining room to assist with service demands.
• Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
• Make calls for the following day’s reservations, noting any requests and confirming what we can offer guests.
• Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
• Field event and regular voicemails and complete event inquiries with guests over the phone
• Be astutely aware of all aspects of Resy: how to make reservations, reservation waitlists, etc.
• Answer department telephone using correct greeting and telephone etiquette.
• Able to maintain flexible work schedule including overtime as

Ideal Candidate Will Have:

• A minimum of 3 years of experience in a fine dining restaurant.
• Must have Resy experience.
• High school graduate or equivalent vocational training certificate, college degree.
• Must be detail
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Punctual, regular and reliable
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
• Able to manage multiple tasks effectively and meet expectations