JOB DESCRIPTIONS
Assistant General Manager
Department :
Food & Beverage
Reports To :
F&B Operations Manager
Last Update :
10/1/19
Duties & Responsibilities :
1. Responsible for the overall management and maintenance of service levels for assigned restaurant.
2. Networks with other departments as necessary to ensure effective operation of the restaurant.
3. Ensures that all employees within the assigned area are properly trained in the performance of their job duties and establishes accountability for maintaining the highest service standards.
4. Establishes and maintains effective department procedures and controls and ensures compliance among all employees.
5. Effectively manages staffing levels and scheduling to match coverage to projected business volume. Manages labor costs and demonstrates scheduling practices that are fair to staff. Follows staff replacement procedures.
6. Prepares budgets, operating forecasts, variance reports and other required departmental reports.
7. Ensures that all areas of the restaurant are appropriately staffed during meal periods and in accordance with business volume.
8. Ensures proper sanitation procedures are in place and are maintained at established levels. Ensures all equipment, furniture and fixtures are maintained in clean, working order.
9. Ensures that all guests are seated and served in a timely fashion and staff consistently demonstrates warm, friendly, efficient and courteous guest service.
10. Ensures fine dining techniques are practiced at all times within the restaurant.
11. Demonstrates extensive knowledge in wine selection and ensures the wine list is in keeping with the menu and recent trends.
12. Takes responsibility for consistently meeting revenue and profitability goals.
13. Effectively develops and adheres to annual department budget.
Minimum Qualifications :
1. A four-year degree in Food and Beverage management, hospitality management or equivalent combination of education and experience required.
2. At least 3 years fine dining experience.
3. Must have extensive wine knowledge.
4. Previous experience in Food & Beverage Operations.
5. At least 3 years Food and Beverage management experience.
6. Outstanding interpersonal communications skills.
Physical Requirements :
Requirements/
Activities
Sometimes
0-29%
Frequently
30-50%
Constantly
>60%
Not
Applicable
Bending/Pushing/Pulling
Kneeling
Bending
Reaching Over Shoulder
Stretching
Twisting
Sitting
Standing
Walking
Climbing Stairs
Climbing Ladders
Digging
Manual Dexterity
Simple Grasping
Dialing
Collating/Filing
Using a Keyboard
Hearing
Listening
Speaking
Reading
Writing
Vision
Color Recognition
Vehicle Operation
Weight
Sometimes
0-29%
Frequently
30-50%
Constantly
>60%
Not
Applicable
Up to 10 lbs.
Up to 20 lbs.
Up to 35 lbs.
Up to 50 lbs.
Up to 75 lbs.
Up to 100 lbs.
Over 100 lbs.
Environmental Demands:
A. During a typical work shift, does the job involve working under extreme cold or extreme heat?
Yes Essential Frequently
No Marginal Occasionally
Seldom
Temperature Range: 0 to 110 degrees Duration of Exposure: 8-hour shift
B. During a typical work shift, does the job involve working under extreme noise?
Yes Essential Frequently
No Marginal Occasionally
Seldom
Noise Range: Duration of Exposure:
C. During a typical work shift, does the job involve working around mechanical/electrical hazards?
Yes Essential Frequently
No Marginal Occasionally
Seldom
Describe the risk(s):
Department :
Food & Beverage
Reports To :
Restaurant Manager
Last Update :
10/1/19
Duties & Responsibilities :
1. Works effectively with the Restaurant Manager to provide overall management and maintenance of service levels for the assigned restaurant.
2. Networks with other departments as necessary to ensure effective operation of the restaurant.
3. Ensures that all employees within the assigned area are properly trained in the performance of their job duties.
4. Monitors and enforces compliance with all departmental procedures and controls.
5. Ensures that all areas of the restaurant are properly staffed during meal periods and in accordance with business volume.
6. Ensures all employee performance reviews are completed in a timely manner and ensures accurate content and consistency of performance feedback.
7. Ensures proper sanitation procedures are in place and maintained at established levels.
8. Ensures all equipment, furniture and fixtures are maintained in clean, working order.
9. Ensures all guests are seated and served in a timely fashion and staff consistently demonstrates warm, friendly, efficient and courteous guest service.
10. Consistently provides thorough training for service staff and establishes accountability for maintaining the highest service standards.
11. Ensures fine dining techniques are practiced at all times within the restaurant.
12. Demonstrates extensive knowledge in wine selection and ensures the wine list is in keeping with the menu and recent trends.
Minimum Qualifications :
1. A four-year degree in Food & Beverage management, hospitality management or equivalent combination of education and experience required.
2. Previous experience in Food & Beverage Operations.
3. A minimum of 3 years previous Food & Beverage Supervisory experience.
4. Outstanding interpersonal communication skills.
5. At least 5 years fine dining experience.
6. Must have extensive wine knowledge.
7. Computer skills using Microsoft Office products and Reservation's systems.
Physical Requirements :
Requirements/
Activities
Sometimes
0-29%
Frequently
30-50%
Constantly
>60%
Not
Applicable
Bending/Pushing/Pulling
Kneeling
Bending
Reaching Over Shoulder
Stretching
Twisting
Sitting
Standing
Walking
Climbing Stairs
Climbing Ladders
Digging
Manual Dexterity
Simple Grasping
Dialing
Collating/Filing
Using a Keyboard
Hearing
Listening
Speaking
Reading
Writing
Vision
Color Recognition
Vehicle Operation
Environmental Demands:
A. During a typical work shift, does the job involve working under extreme cold or extreme heat?
Yes Essential Frequently
No Marginal Occasionally
Seldom
Temperature Range: 0 to 110 degrees Duration of Exposure: 8-hour shift
B. During a typical work shift, does the job involve working under extreme noise?
Yes Essential Frequently
No Marginal Occasionally
Seldom
Noise Range: Duration of Exposure:
C. During a typical work shift, does the job involve working around mechanical/electrical hazards?
Yes Essential Frequently
No Marginal Occasionally
Seldom