Job Summary:
OLIPHANT is a small female owned and operated fashion brand based in Litchfield, CT that caters to fashion conscious consumers around the world. We are seeking an energetic and enthusiastic candidate to join our team as a Customer Experience Associate. The ideal candidate has high energy and a can-do attitude with exceptional verbal and written communication skills. Must also be comfortable working in a small business environment. This candidate will be responsible for providing exceptional customer service and support to our e-commerce clients.

Responsibilities:
- Answer incoming customer calls and provide assistance
- Resolve customer inquiries and complaints via phone, email, or in-person

-Processing orders and returns, organizing and tracking inventory

-Work closely with our shipping team to ensure timely deliveries and accounting of returns
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette and communication skills to interact with customers professionally
- Conduct outbound calls for various purposes including follow-ups

-Capable of thinking creatively and solving problems independently
- Analyze customer needs to offer the best solutions
- Communicate effectively in English

Qualifications:
- Previous experience in a customer service role is preferred

-Previous experience with Shopify Plus is preferred
- Proficiency in data entry and computer skills
- Ability to communicate effectively both verbally and in writing
- Strong problem-solving skills to address customer concerns

Full Time

Weekly Commitment: 9-5:30pm Monday to Friday

Generous employee discount

This position offers competitive pay, opportunities for career growth, and a dynamic work environment where your contributions are valued. If you are passionate about delivering excellent customer service and possess the required qualifications, we invite you to apply for this rewarding opportunity as a Customer Experience Associate.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Bantam, CT 06750 (Preferred)

Ability to Relocate:

• Bantam, CT 06750: Relocate before starting work (Required)

Work Location: In person