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Customer Service Associate
$63k-80k (estimate)
Full Time | Durable Manufacturing 3 Weeks Ago
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Baumer Electric AG is Hiring a Customer Service Associate Near Bristol, CT

Baumer Group - specialist for pioneering sensor solutions that make industries smarter, faster and more economical. We are the right place for everyone who wants to shape the future with us in agile teams.


Customer Service Associate

What I do
Provides proactive customer service sales and after-sales service functions including but not limited to the following:
  • Handle customer inquiries for price and delivery. Prepare quotations.
  • Answer a variety of real-time inbound calls and emails to support customer care.
  • Order entry and processing, including but not limited to, delivery and after sale follow-up.
  • Coordinate delivery dates with order fulfillment team, expedite whenever necessary, communicate delivery dates.
  • Actively use CRM to record activity with customers.
  • Support and engage with outside sales regularly.
  • Maintains open order reports and other reports as needed.
  • Generate and assist in general report functions.
  • Maintain customer account records and update accordingly.
  • Assist with special assignments.
  • Product knowledge (non-application in nature)
  • Direct customer to other company personnel as needed.

What I need for it
  • Bachelor's degree or associate degree
  • 2 years of experience in customer service, preferably in industrial sales
  • Working experience in CRM (preferably SAP)
  • ERP experience
  • Proficient computer skills including MS Office applications (i.e. PowerPoint, Outlook, Excel), credit card management software.

Advantages
Benefits to be discussed upon interview process completion.

Questions regarding the application?
Questions regarding the application?
Judith Sanchez
Director of Finance & Controlling North America
1 860 620 6375

Baumer Group is a leading international manufacturer of sensors and measuring instruments for factory and process automation. We owe this success to our 2'800 employees, who are always on the lookout for the best solutions for our customers with passion, expertise and great commitment.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$63k-80k (estimate)

POST DATE

04/17/2024

EXPIRATION DATE

05/12/2026

HEADQUARTERS

BUHL BEI FRAUENFELD, TURGOVIA

SIZE

500 - 1,000

FOUNDED

1952

CEO

GEROLD EGER

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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