14 Customer Service Agent Jobs in Bristol, CT
Lee Spring is Hiring a Customer Service Agent Near Bristol, CT
Job description
Lee Spring is seeking Customer Service Agent to join our team.
About us:
Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products.
Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry.
Customer Service Agent
General Description
The Customer Service Agent works in our call center to provide our customer with a dynamic CS experience.
Job Responsibilities
- Order processing
- Providing request for quotes
- Resolve customer issues
- Issue and process Stock Return Material Authorizations
- Handle busy, phone, e-mails and walk-in customers
Qualification Requirements
- 3 years of solid customer service experience (call center or BEB is a must)
- Ability to communicate with all levels of management internally and externally
- Computer literacy with knowledge of Microsoft Office (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Fluency in written and spoken English
We offer an extensive benefits package, which includes Medical, Paid Time Off, Vacation Days, Holiday Pay, 401k Plan and ancillary insurances.
Lee Spring Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.
Ability to commute/relocate:
Benefits:
- 401(k)
- 401(k) matching
- Medical insurance
- Vision insurance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Job Summary
Full Time
Durable Manufacturing
$40k-50k (estimate)
04/14/2024
06/13/2024
leespring.com
BROOKLYN, NY
200 - 500
1918
STEVE KEMPF
$50M - $200M
Durable Manufacturing
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About Lee Spring
From 10 springs to 10,000 springs, stock parts or custom products, Lee Spring makes it easy. No matter what kind of mechanical spring you need, how many you need or where you need them, Lee Spring' s experienced staff and user-friendly website can help. After all, we have been helping engineers and purchasing agents untangle the mystery of springs for over 95 years. Lee Spring is a leading source for both CUSTOM and STOCK customer-centric solutions. Our experienced staff of experienced multi-national, multi-lingual engineers provides expert collaboration throughout your design and manufacturin...g cycle. We provide prototype and concurrent engineering assistance. Lee Springs ever-expanding catalog of over 25,000 stock items is an industry standard. Our imperial and metric offering is anything but standard and includes unique parts, e.g., LeeP Plastic Compression Springs, Stainless Steel Lite Pressure and High Pressure Compression Springs, and Battery Springs as well as Wave Springs, Compression Springs, Extension Springs, Torsion Springs, Constant Force Springs, Belleville Washers and more. All standard stock items are RoHS and REACH compliant. Lee Springs commitment to quality exceeds our ISO 9001 Certification. We have been qualified by customers in exacting manufacturing sectors including aerospace, medical, robotics, semi-conductor, and electronics. Lee Spring is experienced working with stringent quality requirements such as AMS Spec, Mil-Specs and QS9000.
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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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