1.

Demonstrated knowledge of local health care systems.

2.

Demonstrated ability to work with clients and colleagues of diverse races, ethnicities, religions, affiliations, abilities, and LGBTQIA identities and life experiences

3.

Ability to remain calm in crisis, emergent, and high stress situations.

4.

Able to proficiently engage and provide care to patients by way of HIPAA-compliant telehealth/video-based services and fully participate in video-based meetings and trainings

1.

Utilizes personal and professional life experience to provide peer support via in-person and telehealth services in a trauma-informed and culturally humble manner.

2.

Provides patients with information about processes and procedures, including the CHW role, and assist them to successfully engage in medical, mental health, and other supportive services. 

3.

Ability to attune with patients accurately and quickly, during interactions.

4.

Provides education and consultation to community, clinic and providers, and patients about the unique needs and barriers faced by those returning home from prison or jail and how service providers can effectively engage. Professionally advocates for the special needs of formerly incarcerated patients.

5.

Independently manage complex caseload.

6.

Serves as a consultant and mentor to patients, models effective coping techniques.

7.

Effectively utilize electronic health record and data collection tools to identify patients for navigation. 

8.

Develop an awareness of trauma informed care principles and practices with support from supervisor and implement with all patients.

9.

Able to handle conflicts and tense patient situations with calmness, care, and sensitivity to culture, trauma, and social identities.

10.

Complete documentation within 48 hours of services in accordance with working hours, all documentation must comply with any grants, Medi-Cal, Medicare, Partnership as applicable. Participate in quality improvement efforts.

11.

Complies with established department policies and procedures, objectives, quality assurance program, safety, environmental, and patient service standards. 

12.

Based on the individualized needs of each patient, CHW collaborate with the In Custody Substance Use Disorder Treatment team members on visit needs and health goals. 

13.

Identifies referral needs, including those resources that address the social determinants of health.

14.

Collaborates with physicians, nurses, counselors, peer advocates, case managers, substance use disorder treatment team, Probation, patient service representatives, and other multi-disciplinary team members regarding client needs.

15.

Participates in integrated system of care, staff meetings, case review, consultation/supervision sessions and other forums as required.

16.

Conducts all work within generally accepted standards and ethical guidelines of the social work or counseling professions. Seeks out guidance from Director of Substance Use and Latinx Services and/or SUD Manager/Clinical Supervisor when questions or concerns may arise.

17.

Collects and manages confidential patient data in electronic health record and/or other platforms as determined by manager and other agency team members. 

18.

Other duties as assigned