Description

We Offer:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation Time

Summary Description

Assist Service Technicians and customers with parts request orders.

Requirements

Service Department Support

• Interface with Service Technicians and ensure their P&A needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Receive and log merchandise into inventory.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

Customer Service

• Work directly with “walk-in” or “telephone” customers to help determine and supply them with parts and accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Clean & Efficient P&A Environment
• Receive parts from distributors, check merchandise received against purchase invoice.
• Tag merchandise. Display or place into stock.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P & A management.
• Other Duties - As Assigned

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
• Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!
• Accept direction, follow instructions, and work well with other people

Qualifications:

• Friendly, outgoing personality.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Job Requirements:

• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:

Physical Demands:

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.