Job Description

Position Title: Server

Essential Duties and Responsibilities

• Serve multiple tables of Guests simultaneously as determined by management
• Record Guest orders and enter them in the Point-of-Sale system in a timely manner.
• Refill drinks and deliver food as soon as necessary or available via tray service.
• Perform money transactions, return accurate change, and close checks in Point-of-Sale system.
• Provide great Guest experience through menu presentation and suggestive selling.
• Check Guests’ identification and serve alcoholic drinks adhering to state and local regulations.
• Work in team environment and communicate with Team Members and Guests.
• Perform opening and closing side duties as assigned (e.g., ice buckets, roll silverware, set up soda machines, etc.)
• Other functions assigned by management (e.g., prep desserts and salads, restock, check restrooms, empty bus tubs, refill ice, assist other FOH & BOH Team Members, etc.).

Education & Experience:

• No prior education or experience required.
• Must be 18 years of age to serve alcohol or as state regulations dictate.

Performance Standards:

• Meets all company service standards
• Demonstrates salesmanship with guests
• Maintains an upbeat, guest-first, positive attitude.
• Strives to provide a professional image and demeanor
• Team work (running food, bussing tables, refilling drinks, etc.)
• Completes all ongoing certifications/validations (LTO, new menu, etc.)
• Maintains a clean section
• Adhere to the Old Chicago’ Appearance Standards.

Working Conditions:

• 100% Walk and stand.
• 50% Carry service tray weighing up to 40 lbs from kitchen to bar or dining area.
• 50% Operate Point-of-Sale system and make correct change.
• 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
• Navigating steps if applicable to the location.

Training Requirements:

• Successful completion of hourly position validations, including company-required training (safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.

Job Description

Position Title: Host

Summary: Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area, and help ensure quality of facilities and service.

Essential Duties and Responsibilities

• Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
• Record “to-go” orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
• Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
• Be proactive in scheduling and preparing for large parties.
• Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications.
• Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests’ concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Act as a resource for Guests regarding the promotions, menu, hours of operation, etc.
• Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware).
• Other duties as assigned.

Education & Experience:

• No prior education or experience required.
• Must be 18 years of age or older to serve alcohol or as state regulations dictate. `

Supervision Received:

• Reports to the Manager on duty.

Performance Standards:

• Display a high standard of friendliness, patience, enthusiasm, energy and professionalism.
• Maintain an upbeat, guest-first, positive attitude.
• Adhere to the Shiv Restaurant Management Appearance Standards.

Working Conditions:

• 100% Walk and stand.
• 50% Operate cash register and POS system and make correct change.
• 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
• Navigating steps if applicable to the location.

Training Requirements:

• Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.

Pay Frequency:

• Bi weekly or Twice monthly

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Typical end time:

• 11PM

Typical start time:

• 11AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: From $2.13 per hour

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• hosting: 1 year (Preferred)

Work Location: In person