Job Summary:
Contact patients discharged from in-patient hospital settings for Transition of Care appointments. Assess and support treatment regimens and adherence to medication management. Assist the patient/patient’s family in obtaining access to medical care as needed. Obtaining various lab tests/cultures to the standards of care protocols as ordered by the physician. Obtain and review hospital discharge information needed for follow-up. Direct contact for assigned population health patient panels and assist with their triage needs. Prior Authorizations and home Health Care Processing. Perform Population Management functions for Family Medicine patients. Monitor the quality and effectiveness of interventions to the population by setting long-term and short-term specific, measurable goals. Accessing and systematically using data from multiple sources such as medical records, claims data, MIPS data, and other program metrics to target specific populations for outreach, education, and intervention. Facilitate quality improvement activities that educate, support, and monitor patients' population health management. Perform other duties as assigned by Practice Administrator, Nursing Supervisor, and Family Medicine Department Chair.
Environmental Hazards:
Possible exposure to hazardous material, jot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift and carry 20 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

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In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say “Thank You”

Presentation is:

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times

Efficiency is:

Education & Experience

Position Qualifications:

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.