GENERAL SUMMARY: The function of the front desk area in the Residential Halls is to serve the needs of the students living in the Hall. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Monitors security of the residence hall and enforces residence hall policies.
• Provides information, takes and relays messages and mail services for the students and staff.
• Maintains radio/telephone communications for campus police and the college.
• Notifies guest and visitors of their responsibility to follow all residence hall policies and regulations.
• Responsible for securing desk area and preparing rooms for conference guests.
• Responsible for checking out recreational and cleaning equipment.
• Responsible for maintaining the desk and lobby areas.
• Additional duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High School diploma or GED required.
• Evidences a history of demonstrating ethical and professional behavior.
• Previous experience working with young adults in a helping relationship. 
• Ability to work independently and multi-task effectively.
• Ability to establish and maintain effective working relationships and make contact with both internal and external constituents.
• Must have the physical ability to climb stairs.
• Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict. 
• Ability to communicate effectively with a positive attitude in both oral and written communications.
• Excellent listening skills and customer responsiveness are essential, continually incorporating feedback, ideas and requests. 
• Ability to work evenings and weekends.
• Normal office physical environment; ability to lift up to 25 pounds.