Overview

Join our team as a day shift, full-time, Clinical Operations Analyst in Tulsa, OK. 

Fulfilling your purpose begins here: 

People First, Always. Here’s how we take care of our people: 

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more. 

Your team is bigger than your department: 

• Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. 

Responsibilities

• Provides analytical and operational expertise to the Electronic MedicalRecord (EMR).
• Other related system initiatives under the direction and guidance of the Manager of Operations Analyst, to assist in the development, customization and support of the computerized patient record system.
• Adapts the selected software to the physician/patient encounter of theassigned physician group(s).
• Identify and analyze clinical practice and processes, and recommend modifications and solutions to increase effective and efficient clinical care.
• Participates in evaluation and maintenance of clinical systems and provides consistent presence in outpatient clinics to support clinical transformation.
• Assist staff in maximizing the use of information technology.
• Development and maintenance of overall principles for safe design and use of patient care and workflows, with a focus on workflow design, and evidence based practices to improve overall patient outcomes through enhanced technology and workflow process improvements.
• Responsible for maximizing technology design to achieve the best evidence based clinical outcomes and the ability to lead the organization's approach to clinical documentation in collaboration with the Information Technology Services, Operations, and the Clinical representatives/leaders throughout the organization.
• Provides support and enables application and systems design standardization of physician, medication management, and clinical documentation and workflow.
• Demonstrate the ability to identify, resolve, and escalate situations as they occur to ensure appropriate resolutions to the situation and openly communicate with the various stakeholders.
• Assist with the development and implementation of the necessary technical training and support to end users.
• Assist with the development of the necessary policy and procedures necessary to address the particular applicationsPrioritizes and resolves technical issues.
• Provides input and guidance to identify system deficiencies and analyze system problems and solutions.
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with users and the Information Technology staff
• Collaborates with Information Technology Team, Clinical Operations, and the Clinical representatives/leaders from the affected markets to ensure changes.

Qualifications

Job Requirements:

• High School or GED
• At least 3 years’ experience in a physician group, or similar health care area. 
• Experience with training responsibilities.
• Ability to travel up to 25%, but remains flexible to additional travel assignments as needs identified.

Preferred Requirements:

• General knowledge of state and federal clinical regulatory requirements (MU,MACRA, MIPS quality reporting and medical coding guidelines).