4 VP of Technology Jobs in Plano, TX
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VP of Technology
$152k-215k (estimate)
Full Time | Restaurants & Catering Services
5 Months Ago
Ojos Locos Sports Cantina is Hiring a VP of Technology Near Plano, TX
Job Details
DescriptionEssential Job Functions – Administration and Maintenance
DescriptionEssential Job Functions – Administration and Maintenance
- Partner with leadership to create the technology roadmap, participate in openings/development, creation/ support of systems, design/communicate technology standards, and be liaison with departments and vendors
- Effectively manage the day-to-day operations of the technology department including the support desk
- Execute effectively and consistently against the technology vision
- Troubleshoot and resolve trouble tickets related to technical difficulties with store POS hardware, software, and network issues
- Follow all support issues to full resolution and provide afterhours support as needed
- Document system configurations and resolutions to common issues
- Understands and implements the technology department’s goal of Rapid Response to resolve all store-level issues proactively and effectively
- Discusses system problems with managers and end users to determine the exact nature of the issue, proposed solutions, and long-term resolution
- Defines the goals of the system and the steps necessary to achieve them
- Uses techniques such as structured analysis, project management, and cost analysis to evaluate new and existing systems, upgrades, and modifications
- Helps with data entry, processing procedures, and reporting ensuring all output achieves end users' needs
- Prepares system diagrams and exhibits to explain the proposed system to managers and end users in and understandable and operational format
- Helps to prepare cost-benefit analysis to determine whether implementation of new systems or changes are financially feasible
- Helps to manage all existing and new partner integrations
- Helps to manage corporate and store level VoIP phone systems including software and hardware
- Fully tests systems and changes utilizing corporate labs to debug system, as required, to eliminate errors
- Ensures that company assets are maintained responsibly
- Help with designing and building networks including the following:
- Cabling, termination, toning, and testing as needed
- Installing all network hardware including firewalls, switches, WAPs, patch panels, data racks, etc.
- Firewall installation and segmentation
- Scheduling and coordinating internet installs
- Help with the management, oversight, and setting expectations for all partner installers
- Ability to travel, as needed, to new restaurant builds and/or conversions
- Help with project management for all new store openings
- Updates the POS database to support new menu items, modifiers, promotions, pricing, etc.
- Fully tests all system changes in a lab environment to document and understand impact prior to implementing in a live environment
- Oversees all lab systems to ensure uptime and operability
- Interacts with store managers on all levels to help resolve technology related issues and provides resolution in a timely manner
- Serves as the main point-of-contact for the restaurants on all technology related information and support
- Receives escalations from POS vendor support and works with team, if necessary, to provide full resolution
- Assists in the training of end users on all store level software and hardware
- Analyze technology infrastructure and system performance to assess cost, production, and upgrade requirements
- Keeps team well informed of support related issues and any changes within the system
- Effectively communicates relevant technology information and changes to the organization in a timely manner
- Delivers engaging, informative, and well-organized presentations and reporting
- Resolves and/or escalates issues in a timely fashion keeping all end users updated throughout the process
- Understands how to communicate and / or keep confidential sensitive information tactfully and professionally
- Actively contributes to continuous process improvement, performance management, and metrics driven results
- Develops and implements business continuity protocols to minimize disruption to business operations in emergency situations or data loss
- Maintains and updates documentation of new and existing policies, procedures, and configurations
- Documents and maintains all store level data and network diagrams
- Adheres to all PCI related guidelines, recommendations, and procedures
- Bachelors in IT or Computer Science preferred, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
- 3 years of successful technology management experience, experience leading technology for a restaurant brand, customer support/help desk, and experience with new restaurant openings
- Experience in managing large scale technology projects
- Experience in managing enterprise systems in a corporate technology environment
- Experience creating and implementing standards and policies in a corporate technology environment
- Experience with restaurant Aloha and Toast POS systems (hardware and software), networks, payment systems, and guest facing technology strongly preferred
- Excellent technical knowledge of technology disciplines and systems integrations within multiple environments and other systems
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership, coordination and management of people, and project management
- Restaurant industry/operations experience is strongly preferred
- Strong communication, interpersonal, and analytical skills
- Strong listening, time management, and reasoning skills
- Ability and desire to provide excellent customer service to internal and external customers
- Technical ability to troubleshoot PC / POS hardware, connectivity, and network issues
- Ability to complete multiple simultaneous projects in a timely manner
- Ability to work independently in a dynamic work environment
- Must be dependable, reliable, and adaptable while displaying integrity, a strong work ethic, and professional demeanor
- Working knowledge of MS operating systems and applications
- Ability to travel and work some nights and weekends as determined by overall support and install needs
- Solid technical knowledge and experience in the use and application of existing and emerging technologies and products within the industry
Job Summary
JOB TYPE
Full Time
INDUSTRY
Restaurants & Catering Services
SALARY
$152k-215k (estimate)
POST DATE
12/21/2023
EXPIRATION DATE
06/05/2024
WEBSITE
ojoslocos.com
HEADQUARTERS
PLANO, TX
SIZE
50 - 100
FOUNDED
2010
CEO
LUIS RODRIGUEZ
REVENUE
<$5M
INDUSTRY
Restaurants & Catering Services
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The job skills required for VP of Technology include Leadership, Analysis, Project Management, Scheduling, Coordination, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a VP of Technology. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by VP of Technology. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for VP of Technology positions, which can be used as a reference in future career path planning. As a VP of Technology, it can be promoted into senior positions as a Chief Technology Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary VP of Technology. You can explore the career advancement for a VP of Technology below and select your interested title to get hiring information.
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