Job Type

Full-time

Description

Embark on an exhilarating adventure with Ojo Santa Fe Spa Resort in the role of Guest Services Manager! In this position, you'll be tasked with supervising all facets of front desk guest service operations.

This includes, but is not limited to, guaranteeing top-notch customer satisfaction by overseeing the efficient and amiable handling of arrivals, departures, and all other guest interactions.

You will be responsible for the comprehensive management of Guest Services areas, which may encompass guest registration and reservations, all aimed at optimizing guest satisfaction.

Why Ojo Santa Fe?

At Ojo Santa Fe Spa Resort, we take pride in offering more than just a job. Our resort boasts triple-filtered spring waters renowned for their healing properties.

As part of our team, you'll have complimentary access to our multiple pools Monday to Thursday, with a guest. Additionally, enjoy discounted rates on spa treatments and dining experiences.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

Ojo Santa Fe Spa Resort awaits your expertise and passion. Make Ojo Santa Fe Spa Resort your next career move!

Essential Job Functions / Responsibilities

• Review daily flash report regarding special guest needs, room changes, and overall guest-related operations.
• Serve as informational liaison to managers of other departments : work closely with Reservations to ensure seamless arrivals and departures;

maintain communication with Housekeeping to ensure timely room turns; work closely with Food & Beverage to meet and monitor guest and group needs as they evolve.

• Collaborate with the Sales Manager to ensure groups, banquets and events are implemented efficiently and effectively.
• Coach and train staff in upselling of room upgrades, spa treatments, etc. to ensure maximum revenue and occupancy.
• Develop a system of continuous improvement to ensure consistency and quality of the guest experience, utilizing guest, staff and management feedback and competitive analysis to drive guest satisfaction.
• Conduct thorough reviews to determine the root cause of any service gaps and develop action plans for correction; communicate and make recommendations to management regarding operating issues that may require further attention.
• Be an expert in and demonstrate knowledge of all services / features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals / departures, room availability status, scheduled in-house group activities, etc.
• Schedule guest services staff appropriately and according to resort procedures to meet business demands.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, coach staff as needed;

work in conjunction with Human Resources to take disciplinary action when appropriate.

• Make immediate decisions and communicate with guest services staff in emergency situations; be knowledgeable of and able to implement all fire-life-safety procedures.
• Provide support and back-up to guest services staff when needed.
• Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance.
• This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Requirements

QUALIFICATIONS / REQUIREMENTS :

• A minimum of 4 years of hospitality experience, including staff supervision and management, in a resort setting.
• Bachelor’s Degree required; hospitality degree preferred.
• Computer skills, experience, and aptitude to include MS Outlook, Word and Excel; BEO and property management systems software knowledge preferred.

Knowledge of Agilysys a plus.

• Excellent interpersonal, management, communication, and training skills.
• Ability to work under pressure and utilize critical thinking to recognize problems and identify solutions.
• Proven track record of hiring high performing staff and inspiring them to provide the best possible guest experience.
• Ability to drive a golf cart, after training.
• CPR and first aid certification a plus; willing to be trained in same.
• Ability to work evenings, weekends, weekdays, and holidays required.
• Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
• The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures;

and the ability to speak and communicate in a professional manner.

Ojo Spa Resorts Discounts And Perks

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa :

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch / Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat

Ojo Caliente : Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Santa Fe Spa Resort Is Conveniently Located Near Several Vibrant Cities And Towns, Making It Easily Accessible For Candidates Like You.

Check Out The Distances Below And See How Close We Are To Some Popular Destinations

• Only 34 miles away from Bernalillo, NM.
• Placitas, NM, is conveniently located only 39 miles away.
• Corrales, NM, is a short 42-mile drive from Ojo Sant Fe.
• Albuquerque, NM, is just 51 miles away.
• Espanola is 38 miles away.
• Los Alamos is 46 miles away.

Apply now and become an integral part of the Ojo Santa Fe family. Make Ojo Santa Fe Spa Resort your next career move!

Last updated : 2024-05-18