Description

POSITION SUMMARY:

 The Host/Hostess shall provide exceptional, courteous customer service to all our patrons, while maintaining a professional, friendly, and energetic environment.

JOB REQUIREMENTS:

• Provide quality customer service.
• Recruit and register new members.
• Promote and/or sell upcoming and special events, promotional giveaways, drawings, tournaments, concerts, etc.
• Assist with point redemptions.
• Print and issue Winners Club cards.
• Assist patrons with accurate account information.
• Make promotional/casino announcements.
• Assist patrons with giveaway rules and regulations applicable for different promotions.
• Assist patrons with use of the MGT Kiosks (Registering for a promotion, checking-in for a drawing, retrieving food vouchers, etc.).
• Responsible for Patron Management data confidentiality and accurate data entry.
• Complete the Information Data Sheet and Photo Release forms.
• Ability to conduct promotional cash payouts.
• Assist in signage replacement and removal.
• Ability to sell event/concert tickets using ticketing software.
• Resolve or direct customer complaints to supervisor on duty.
• Comply with all safety and emergency procedures.
• Perform other related duties when assigned.

Qualifications

EDUCATION:/EXPERIENCE:

 High School Diploma or GED/equivalent. Must be 21 years of age or older.

SKILLS:

Courteous and professional manner.

Excellent communication and interpersonal skills.

Excellent customer service skills.

Knowledge of basic mathematics.

PHYSICAL/MENTAL DEMANDS:

Ability to work in a fast-paced and noisy environment.

Will be required to work various shifts, weekends, holidays, promotions special events and additional hours.

Must be able to lift 30 pounds at times.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee must have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

WORKING CONDITIONS:

Ability to work in a casino environment, in the midst of noise, crowded situations, etc.