Position: Residential Leasing Specialist

Location: 2800 Franklin Boulevard Cleveland, Ohio 44113

Duration: 6-month Contract to Hire

Hours: 9am-6pm (about 3 Saturdays a month 9-5)

Interview Process: 1 and done onsite (30-45 mins)

Start Date: ASAP

Incentives:

• $75/per new lease
• $100/per renewal
• Yearly Performance Bonus (Average annually- Commissions: $4,350, EOC Incentive: $850)

Must Haves:

• 2 years Customer Service/ Sales experience
• 2 Data Entry/Admin experience
• Flexible schedule (about 3 Saturdays a month 9am-5pm)
• Time management and multi-task
• Professional and great communications skills

Plusses:

• Leasing Experience
• Familiar with Teams, SharePoint, and Excel
• Familiar with Entrata (Software tool they use)

BASIC FUNCTION:

The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property’s occupancy and resident retention.

MAJOR DUTIES AND RESPONSIBILITIES:

• Answering customer calls
• Showing apartments
• Open and inspect clubhouse, models and made ready vacant units daily
• Maintain curb appeal of the property
• Greet all prospective residents in a friendly and professional manner
• Generate interest in the community by touring the property and available apartment homes with prospects
• Maintain accurate availability and pricing
• Process prospective resident’s application
• Email move in information within 24 hours of application being approved
• Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed
• Manage all prospective phone and email leads in a timely manner
• Use customer service as a guiding principle when interacting with residents and prospective residents
• Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed
• Be familiar with competitor’s amenities, pricing, lease terms and specials by completing the market comparable report
• Be involved in the planning of property events
• All other duties as assigned or requested

Job Types: Full-time, Contract

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Cleveland, OH 44113: Relocate before starting work (Required)

Work Location: In person